Customer Support Specialist

Kensoft, Inc; Pennsylvania; Remote; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Part-time remote

Flexible scheduling

Entry-level

Training provided

Health & dental

401K

Professional development

Work-from-home

Supportive team

Job summary

Kensoft, Inc. is seeking a friendly Customer Support Specialist to join our team remotely on a part-time basis. You will help customers via email, chat, or phone, delivering timely, accurate information and friendly service.

No prior experience is required; training and ongoing support will be provided to help you develop essential communication and problem-solving skills in a flexible remote environment.

Qualifications

• Excellent written and verbal communication skills.
• Friendly, professional, and positive attitude.
• Attention to detail and reliability.
• Comfortable using computers and online tools.
• Ability to work independently in a remote environment.
• Willingness to learn and accept feedback.
• Previous customer service experience is a plus, but not required.

Responsibilities

• Respond to customer questions in a timely, professional manner.
• Provide accurate information and helpful solutions.
• Assist customers via email, chat, phone, or other channels.
• Resolve basic concerns and escalate complex issues when needed.
• Maintain accurate customer records and update information as needed.
• Follow company procedures and customer service guidelines.
• Communicate effectively with team members.
• Help create a positive and professional customer experience.

Skills

Written communication

Verbal communication

Friendly attitude

Attention to detail

Reliability

Computer skills

Independent remote work

Willingness to learn

Customer service experience

Tools

Email tools

Job description

We are seeking a friendly, reliable, and customer-focused Customer Support Specialist to join our team remotely. This is an excellent opportunity for individuals looking for flexible part-time work while developing valuable communication, problem-solving, and customer service skills.No prior experience is required. Training and support will be provided.

Requirements/Responsibilities

Key Responsibilities

• Respond to customer questions and requests in a professional and timely manner
• Provide accurate information and helpful solutions
• Assist customers through email, chat, phone, or other communication channels
• Resolve basic customer concerns and escalate complex issues when necessaryMaintain accurate customer records and update information as needed
• Follow company procedures and customer service guidelines
• Communicate effectively with team members
• Help create a positive and professional customer experience

Qualifications

• Strong written and verbal communication skills
• Friendly, professional, and positive attitude
• Good attention to detail
• Reliable and dependable
• Comfortable using computers, email, and online communication tools
• Ability to work independently in a remote environment
• Willingness to learn and receive feedback
• Previous customer service experience is a plus, but not required

Benefits & Perks

• Part-time remote position
• Flexible scheduling
• Entry-level opportunity
• Training and ongoing support
• Health, Dental Insurance, and 401K
• Opportunities for professional development
• Work-from-home flexibility
• Supportive team environment
• Opportunity to build valuable customer service and communication experience