Member Experience Analyst

MJK Connections LLC; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

MJK Connections LLC is seeking a Member Experience Analyst in Chicago, Illinois. This role involves analyzing data to support credit union clients, building reports and dashboards, and delivering actionable insights. Candidates should have a bachelor's degree in a quantitative field, proficiency in Excel, and experience with data visualization tools. Strong communication skills and the ability to handle multiple projects are essential. Join a collaborative team dedicated to exceptional service and data-driven strategies.

Qualifications

• Bachelor's degree in Business, Economics, Finance, Mathematics, Statistics, Computer Science, or Engineering.
• Experience with large volumes of unstructured & structured data.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational skills.
• Expert level with Excel, including experience with pivot tables.

Responsibilities

• Handle analysis of data using data visualization techniques to drive business decisions.
• Work on high-impact strategic analytics projects.
• Build and maintain recurring metrics, reports, and dashboards.
• Present findings to internal team members and clients.
• Assist in creating internal process efficiencies.

Skills

Data analysis

Communication skills

Teamwork

Excel proficiency

Problem solving

Detail-oriented

Education

Bachelor's Degree in a quantitative or business-related field

Tools

Tableau

Alteryx

PowerPoint

Job description

MJK Connections is partnering with a client whose business revolves around supporting credit union clients.

The primary responsibilities of the Member Experience Analyst are to assist the clients with a variety of projects, involving analysis and reporting of data. A desired element within this role would be past experience using data to tell a meaningful story that can be used to drive business decisions. Additionally the candidate will need to be able to respond to requests in a timely manner, as well as communicate clearly and effectively.

PRIMARY RESPONSIBILITIES

• Handling analysis of data, both large and small scale, transforming the data into meaningful information using data visualization techniques with intent to drive action and business decision making.
• Work on high-impact strategic analytics projects to provide data-based insights and recommendations.
• Identify and extract data from sources to use in reporting, analysis and project development.
• Build and maintain recurring metrics, reports, and dashboards.
• Present findings to internal team members and/or clients.
• Creation of supplementary reports/analysis for programs offered by Member Loyalty Group.
• Create, prepare, and distribute Internal Service Survey, Relationship, Engagement reports.
• Assist team in creating internal process efficiencies to help with both internal and external reporting.
• Support manager(s) in product/service benchmarks, executive KPIs, and new project initiatives.
• Assist in additional client and/or program support activities as assigned.

EDUCATION, TRAINING & SKILLS

• Bachelor's Degree in a quantitative or business-related field such as Business, Economics, Finance, Mathematics, Statistics, Computer Science, or Engineering.
• Experience with large volumes of unstructured & structured data
• Experience building PowerPoint decks to convey analytical results and make business recommendations
• Ability to put structure around ambiguous business problems, designing analytical approaches based on available data
• Ability to translate analysis results into actionable business recommendations
• Excellent written and verbal communication skills
• Must be a team player.
• Must be able to handle working on multiple projects at once.
• Must have the ability to troubleshoot issues, and solve problems independently.
• Detail-oriented, well-organized and able to handle multiple tasks.
• Able to work independently with minimal guidance.
• Strong technical aptitude with the ability to independently learn new technology.
• Expert level with Excel, including experience with pivot tables
• Experience with data visualization tools (such as Tableau) a plus
• Experience with data blending tools (such as Alteryx) a plus
• Experience as a self-starter and working with varying degrees of direction
• Must have professional demeanor, positive attitude, patience, flexibility and a desire to provide exceptional service to internal and external partners.