Member Experience Advisor — Banking & Financial Services

Hoosier Hills Credit Union; Mitchell (IN); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Career growth opportunities

Job summary

Hoosier Hills Credit Union in Mitchell, IN is seeking an Associate Member Advisor to deliver outstanding member service, process transactions, and support account maintenance. The role emphasizes accuracy, confidentiality, and adherence to regulatory standards.

The position offers competitive hourly pay, benefits, and opportunities for growth within a caring team environment. Travel may be required up to 25% to service members and outreach activities.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in customer-facing roles required.
• Experience in banking or financial services preferred.
• Balancing multiple priorities with accuracy and customer service.

Responsibilities

• Provide exceptional service aligned with Hoosier Hills Credit Union's mission.
• Build relationships with members and deliver outstanding service.
• Execute transactions and manage account service requests.
• Perform transaction processing and account maintenance, addressing inquiries.
• Follow security guidelines and BSA/AML regulations.

Skills

Attention to Detail

Member Service Excellence

Communication Skills

Critical Thinking & Problem Solving

Teamwork

Education

High school diploma or equivalent

Job description

Hoosier Hills Credit Union in Mitchell, IN is seeking an Associate Member Advisor to deliver outstanding member service, process transactions, and support account maintenance. The role emphasizes accuracy, confidentiality, and adherence to regulatory standards.

The position offers competitive hourly pay, benefits, and opportunities for growth within a caring team environment. Travel may be required up to 25% to service members and outreach activities.