Member Engagement Specialist (Fully Remote)

Partner Company; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Job summary

Partner Company in the United States is seeking a remote Member Engagement Specialist for its kidney health management program. You will proactively reach out to prospective members, explain program benefits, and guide them through enrollment, all from a fully remote setup.

This role emphasizes building trust across channels, meeting engagement targets, documenting interactions, and collaborating with internal teams to improve outreach.

Qualifications

• At least 2 years of experience in sales, customer service, or member engagement.
• Strong communication, persuasion, and active listening skills.
• Experience with CRM systems and HIPAA compliance is preferred.
• 100% remote work with flexible scheduling.
• Opportunity to contribute to healthcare-focused member engagement.
• Collaborative, cross-functional team environment.

Responsibilities

• Proactively contact prospective members, explain program benefits, and encourage enrollment.
• Meet engagement targets by educating members, addressing concerns, and demonstrating program value.
• Document interactions accurately and collaborate with internal teams to improve outreach.

Skills

Communication skills

Persuasion

Active listening

Tools

CRM systems

Job description

• This fully remote position focuses on building meaningful connections with prospective members of a kidney health management program.
• You will engage with individuals across multiple channels, establish trust, and guide them through the enrollment journey.

Accountabilities:

• Proactively contact prospective members, explain program benefits, and encourage enrollment.
• Meet engagement targets by educating members, addressing concerns, and demonstrating program value.
• Document interactions accurately and collaborate with internal teams to improve outreach.

Requirements:

• At least 2 years of experience in sales, customer service, or member engagement.
• Strong communication, persuasion, and active listening skills.
• Experience with CRM systems and HIPAA compliance is preferred.
• 100% remote work with flexible scheduling.
• Opportunity to contribute to healthcare-focused member engagement.
• Collaborative, cross-functional team environment.

Partner Company

The company offers a specialized kidney health management program that helps members access valuable health support. It provides a collaborative, performance-driven remote environment focused on member engagement and population health.