Member Engagement Specialist

EMPath; Boston (MA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

EMPath is seeking a Member Exchange Specialist who will enhance member engagement and support a global network aimed at fostering economic mobility. This full-time role emphasizes relationship-building, project management, and the coordination of workshops and training sessions. With a commitment to diversity and collaborative practice, the position offers a hybrid work opportunity within a nonprofit environment dedicated to meaningful social impact.

Benefits

Competitive salary

Retirement planning

Healthcare benefits

Work-life balance

Qualifications

• Experience or strong knowledge of nonprofit and government systems.
• Experience working with diverse populations and low-income communities.
• Bi-lingual in Spanish or Haitian Creole is a plus.

Responsibilities

• Cultivate and manage relationships with network members.
• Co-facilitate EMPath trainings and workshops.
• Project manage shared learning processes.

Skills

Excellent verbal and written communication skills

Cultural competency

Team building

Project management

Facilitation skills

Knowledge of economic mobility approaches

Education

Bachelor's degree in relevant field (social work, public health, etc.)

Master's degree preferred

Job description

Position Title: Member Exchange Specialist

Who is EMPath?
Economic Mobility Pathways (EMPath) is a 200-year Boston-based nonprofit that transforms lives by partnering with families to move out of poverty and provides other organizations with the tools to do the same.

As a leading nonprofit innovator that combines direct services, a global learning network, robust research, and advocacy, we offer a wide range of rewarding career opportunities.

JOB SUMMARY:

The Exchange team is committed to fostering inclusive practices and honoring all of our identities. We value differences and contributions from all. We welcome and leverage our unique contributions and expressions to create a safe space for shared learning. As a team, we look to learn from each other, support each other and grow together. We strive to remain curious in our interactions, embracing one another regardless of race, gender, sexual orientation, or unique abilities.

EMPath manages a learning network, the Economic Mobility Exchange (“Exchange”). The Exchange is comprised of 1,000+ organizations and government agencies from around the world interested in learning about and implementing EMPath’s Mobility Mentoring model and tools used to support low-income families and individuals in their goal to become economically self-sufficient. The Member Engagement Specialist will be responsible for supporting the Exchange with developing and maintaining strong relationships with a portfolio of member organizations, project management, facilitating workshops and trainings, as well as helping to continuously evolve the model.

Hours: Full-time, Hybrid work opportunity. Please note: EMPath transitioned to a 36-hour, 4-day work week. This position requires 2 days in-office (EMPath's offices are across the Boston metro) and 2 days remote. Some evenings and weekends may be required.

Supervisor:Vice President of Shared Learning and Member Networks

ESSENTIAL DUTIES:

• Cultivate and manage relationships with network members;
• Coordinate and provide administrative support for program design and implementation process in partnership with lead
• Support members with connecting to Exchange resources, trainings, and other network services;
• Support the refinement, capture, and sharing of best practices among the learning network by crafting, reviewing, and facilitating discussions around new methods and tools, and building staff capacity to apply them
• Feedback knowledge and insights gained from working with outside partners and members to core operations managers, in order to continue to evolve model and practices; and curriculum content
• Project manage shared learning process such as development of monthly webinars, subgroups, and/ or case studies
• Participate in internal quality improvement and cross-departmental innovation initiatives (i.e. sub-groups focused on sector-based learning, program data and outcomes meetings, communications and advocacy opportunities for learning network members);
• Co-facilitate EMPath trainings, subgroups, workshops, and presentations in-person, and/or online
• Represent EMPath at conferences, webinars, external meetings, and other events to market and outreach
• Support senior staff in managing and coordinating special learning cohorts
• Other related research, administrative, and development projects and duties as necessary

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent verbal and written communication skills
• Ability to be culturally competent and practice cultural humility when working in various settings and communities represented by the learning network and bridge cultural difference to support economic mobility
• Knowledge of economic mobility approaches and programming
• Excellent team building, collaboration skills;the ability to influence at a variety of professional levels
• Experience and comfort in public presentations
• Ability to listen and learn from others and to synthesize and share salient points for continuous model improvement and evolution
• Self-motivated with the ability to work on a diverse set of business and organizational opportunities and challenges
• Demonstrate ability to clearly articulate ideas verbally and in writing on the knowledge of model ethos
• Knowledge of project management approaches and tools, ability to take initiative, and juggle multiple projects
• Knowledge of current trends and best practices for helping individuals and families achieve self-sufficiency
• Interest in understanding the impacts of poverty, chronic stress, and trauma on executive functioning skills
• Knowledge of coaching and mentoring best practices
• Flexible, high degree of comfort with ambiguity and fast paced environment, enthusiasm, and a good sense of humor essential

ROLE REQUIREMENTS:

• Bachelor's degree (Masters preferred) in a relevant field preferred (ie. social work, human services, public health, sociology, psychology, education, public administration)
• Experience or strong knowledge of nonprofit and gov’t systems, in particular, child and family serving systems, early education, housing, and/or workforce development preferred
• Knowledge and understanding of nonprofit program design and implementation methods strongly desired
• Strong facilitation skills required
• Experience working with immigrant and refugee communities a plus
• Bi-lingual a plus (i.e. Spanish, Haitian Creole, etc.)
• Experience working with diverse populations and low-income communities
• Understanding of trauma-informed models, motivational interviewing, coaching and mentoring best practices
• Experience providing technical assistance and/or consultation to nonprofit organizations
• Commitment to EMPath’s mission and values, as well as Diversity Equity Inclusion and Belonging lens
• Ability to travel out of state approximately 5-10% of time
• Hybrid remote schedule; ability to travel to the office at least twice per week

Tell Us About Yourself! To be considered for this role, please submit a cover letter and resume. Your written presentation and interest in the EMPath mission are crucial aspects of our selection process.

Why EMPath?

• The meaningful work! The organization and your colleagues are committed to disrupting poverty and supporting families as they work towards their biggest goals.
• Collaborative team environment! You’ll join a team that values teamwork, and shares knowledge and ideas – all working towards shared goals for elevating the good work of the organization and the participants in our programs.
• Work-life balance: Full-time, Hybrid work opportunity. Please note: EMPath transitioned to a 36-hour, 4-day work week. This position requires 2 days in-office (EMPath's offices are across the Boston metro) and 2 days remote. Some evenings and weekends may be required.
• Benefits: Competitive salary, retirement planning and competitive healthcare benefits.

EMPath is committed to recruiting, hiring, and sustaining a diverse workforce. All qualified individuals, regardless of race, color, national origin, religion, gender expression, sexuality, age, disability, or veteran status, are strongly encouraged to apply.

We are an EEO/AA/ADA/ADEA employer based in Boston, Massachusetts.

All offers of employment at EMPath are contingent upon clear results of a thorough background check.