Member Engagement Specialist (Remote)

Talentify.io; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare services seeks enthusiastic candidates for a member engagement role, focusing on building relationships with members through effective communication and documentation practices. This position offers competitive pay, a comprehensive benefits package, and the opportunity to make a meaningful impact in rural healthcare settings.

Benefits

Comprehensive benefits package

Flexible paid time off

Loan repayment support

Supplemental performance bonus opportunities

Qualifications

• Minimum of 1+ years in a healthcare call center or member engagement.
• Experience with Genesys and contact-center technology.
• Proven record in meeting performance targets.

Responsibilities

• Conduct outbound and inbound calls to build service awareness.
• Schedule appointments using internal scheduling platform.
• Maintain accurate documentation for member experiences.

Skills

Communication

Attention to Detail

Patient Engagement

Tools

Genesys

Google Suite

Slack

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $24 per hour
- Supplemental performance bonus opportunities
- Comprehensive benefits package including medical, dental, and vision insurance with 100% of monthly premium covered for employees
- Generous paid time off and loan repayment support
- Opportunity to make a meaningful impact in rural healthcare
- Supportive and compassionate work environment focused on member engagement

What to Expect (Job Responsibilities):
- Conduct outbound calls and answer inbound calls from members to build awareness of the employer's services
- Schedule appointments for members using the internal scheduling platform, ensuring accuracy and efficiency
- Maintain complete and accurate documentation to ensure a successful and meaningful member experience
- Field and appropriately transfer clinical inquiries to the Clinical team with the support of leadership
- Build deep trust and rapport with members and their families/stakeholders

What is Required (Qualifications):
- Minimum of 1+ years experience in a healthcare call center or member/patient engagement environment
- At least 1-2+ years of contact-center technology experience, specifically with Genesys
- Proven track record of meeting or exceeding performance targets in member/patient engagement or sales-related roles
- Exceptional attention to detail and the ability to respond appropriately to member needs and concerns
- Excellent communication skills, with the ability to interact effectively with various stakeholders

How to Stand Out (Preferred Qualifications):
- Proficiency with Genesys
- Experience working with seniors in a healthcare setting
- Experience working in a remote environment and with virtual care offerings
- In-depth knowledge of Medicare
- Proficiency in Google Suite and Slack

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