Member Engagement Programs Specialist

MCS Puerto Rico; San Juan (PR); On-site; USD 42,000 - 60,000; Full time

Job summary

MCS Puerto Rico is seeking a qualified events coordinator to manage Club Te Paga activities at service centers and events across Puerto Rico. You will coordinate logistics, track participation, and collaborate with multiple departments to deliver engaging member experiences.

The role requires a bachelor’s degree in marketing/communications or related fields and at least two years of event management experience. A driver’s license and travel across Puerto Rico are required.

Qualifications

• Bachelor’s degree required or equivalent experience.
• At least two years of experience coordinating events or promotions.
• Experience with program optimization processes preferred.
• Proven experience may be replaced by previously established requirements.

Responsibilities

• Coordinate Club Te Paga activities, educational initiatives, outreach, and events to boost participation and retention.
• Coordinate schedules, resources, logistics, and activity requirements for successful program execution.
• Collaborate with service centers, departments, vendors, and partners to deliver member-focused programs and services.
• Manage vendors, materials, contracts, and resources within budget policies.
• Track program expenses and optimize resource use within approved budgets.
• Monitor attendance, feedback, and program effectiveness for improvement.
• Maintain participant records, surveys, invoices, contracts, and activity data in CRM systems.
• Prepare reports on participation, satisfaction, and performance metrics to guide decisions.
• Support continuous improvement initiatives to strengthen engagement and retention.

Skills

Event coordination

Vendor coordination

Budget management

CRM platforms

Education

Bachelor’s degree in Marketing, Communications, Public Relations, or related areas

Tools

CRM platforms

Job description

GENERAL DESCRIPTION: Responsible for coordinating the activities of Club Te Paga at service centers and events, including managing resources, maintaining participant records, conducting surveys, and generating reports. Promote customer loyalty and retention by identifying opportunities to enhance program experience. As a liaison and ambassador, work with other departments to promote and organize the program as an integrated strategy, extending the benefits of the Club through a variety of activities and services, and strengthening our customers' relationship with our brand.

Regular

Exempt

GENERAL DESCRIPTION: Responsible for coordinating the activities of Club Te Paga at service centers and events, including managing resources, maintaining participant records, conducting surveys, and generating reports. Promote customer loyalty and retention by identifying opportunities to enhance program experience. As a liaison and ambassador, work with other departments to promote and organize the program as an integrated strategy, extending the benefits of the Club through a variety of activities and services, and strengthening our customers' relationship with our brand.

ESSENTIAL FUNCTIONS

• Coordinates Club Te Paga activities, educational initiatives, outreach efforts, and events to promote member participation, satisfaction, and retention.
• Supports the implementation of member engagement programs and initiatives by coordinating schedules, resources, logistics, and activity requirements to ensure successful execution.
• Collaborate with service centers, internal departments, vendors, and community partners to support the delivery of member-focused programs, activities, and services.
• Coordinates vendors, materials, contracts, and other resources required for program activities while ensuring compliance with organizational policies, procedures, and established budget guidelines.
• Monitors assigned program and activity expenses and supports the effective utilization of resources to ensure initiatives are delivered within approved budgets.
• Monitors participation, attendance, and member feedback and identifies opportunities to enhance program effectiveness and member experience.
• Maintains accurate participant records, surveys, invoices, contracts, activity documentation, and related information within designated systems, including CRM platforms.
• Prepares reports and tracks participation, satisfaction, program performance metrics, and budget utilization to support program evaluation and informed decision-making.
• Provides recommendations and operational support for continuous improvement initiatives that strengthen member engagement, education, and retention efforts.

ADDITIONAL FUNCTIONS

• Must comply fully and consistently with all company policies and procedures, with local and federal laws as well as with the regulations applicable to our Industry, to maintain appropriate business and employment practices.
• May carry out other duties and responsibilities as assigned, according to the requirements of education and experience contained in this document.

MINIMUM QUALIFICATIONS

Education and Experience: Bachelor’s Degree in Marketing, Communications, Public Relations, or related areas. At least two (2) years of experience managing, coordinating, and implementing events or promotions. Previous experience with program optimization processes is preferred.

“Proven experience may be replaced by previously established requirements.”

Certifications / Licenses: A valid driver's license in the Commonwealth of Puerto Rico is required.

Other: Car in good condition and available to travel to different locations in Puerto Rico.

Languages

Spanish – Intermediate (comprehensive, writing, and verbal)

English – Intermediate (comprehensive, writing, and verbal)

“We are an Equal Employment Opportunity Employer and take ...”.