Member Engagement Manager

Football Association Premier League Limited; Chicago (IL); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Employee perks

Job summary

Football Association Premier League Limited is seeking a fundraising-focused professional to manage a large donor portfolio and drive membership growth. You will build relationships, coordinate with the team, and report on engagement and revenue goals.

The role requires experience in donor relations, strong communication, and comfort with Salesforce and Outreach.io. Hybrid work arrangement, competitive benefits, and compliance with vaccination policies are included.

Qualifications

• 3+ years in customer-facing roles such as sales, fundraising, or account management.
• Proven success in meeting revenue and performance goals.
• Strong interest in U.S. politics, civic engagement, and the American-first movement.
• Outstanding written and verbal communication skills, with a service-minded and persuasive approach.
• Ability to manage a high volume of work with professionalism and adaptability.
• Positive and resilient outlook, with strong judgment and decision-making capabilities.
• Tech-savvy: comfortable learning new systems and using CRM (Salesforce) and enablement tools like Outreach.io.
• Bachelor's degree preferred or equivalent professional experience.
• Experience in political organizations or call center environments is a plus.
• Comfortable working in a metrics-driven and fast-changing environment.

Responsibilities

• Manage a large donor portfolio (1,500-2,000 households) delivering personalized support.
• Achieve or exceed metrics for new memberships, renewals, upgrades, and donor retention.
• Build and maintain relationships with members by understanding interests and giving opportunities.
• Meet daily, weekly, and quarterly engagement and fundraising targets.
• Communicate FPBP's mission, goals, and urgency via Zoom, email, text, and phone calls.
• Share regular political updates and policy briefings to energize supporters.
• Provide prompt, friendly service via email, phone, and live chat.
• Identify and cultivate potential new donors and bring them into FPBP's mission.
• Support program recruitment and participation for national and local events.
• Maintain donor records in Salesforce CRM and Outreach.io with accuracy.

Skills

Customer-facing experience

Communication skills

Tech-savvy

Education

Bachelor's degree preferred

Tools

Salesforce

Outreach.io

Job description

Locations Showing: Chicago
Salary Range:

Key Responsibilities:

• Manage a large donor portfolio (1,500-2,000 households), delivering personalized and efficient support.
• Achieve or exceed metrics for new memberships, renewals, upgrades, and donor retention across annual giving levels of $500 to $10,000.
• Build and maintain strong relationships with members by proactively understanding their interests and aligning them with giving opportunities.
• Consistently meet daily, weekly, and quarterly engagement and fundraising targets.
• Communicate FPBP's mission, goals, and urgency through various platforms including Zoom, email, text, and phone calls.
• Share regular political updates and policy briefings that energize supporters and inspire deeper involvement.
• Provide prompt, friendly, and professional service via email, phone, and live chat - making every interaction count.
• Identify and cultivate potential new donors, bringing them into FPBP's mission and encouraging active support.
• Support program recruitment and participation for national and local events.
• Maintain accurate donor records in Salesforce CRM and Outreach.io, including interactions, follow-ups, and projections.
• Adapt to other team-related duties as needed.

Preferred Qualifications & Skills:

• 3+ years of experience in customer-facing roles such as sales, fundraising, or account management
• Demonstrated success in hitting or exceeding revenue and performance goals
• Strong interest in U.S. politics, civic engagement, and the American-first movement
• Outstanding written and verbal communication skills, with a service-minded and persuasive approach
• Ability to manage a high volume of work with professionalism and adaptability
• Positive and resilient outlook, with strong judgment and decision-making capabilities
• Tech-savvy: comfortable learning new systems and using CRM (Salesforce) and enablement tools like Outreach.io
• Bachelor's degree preferred or equivalent professional experience
• Experience in political organizations or call center environments is a plus
• Comfortable working in a metrics-driven and fast-changing environment
• Salary Range: $65,000 to $85,000 (based on experience and qualifications)
• Benefits: FPBP provides a comprehensive benefits package including health coverage, paid time off, and other employee perks
• Schedule: Hybrid - three days in-office, two days remote
• Equal Opportunity: FPBP is committed to diversity and inclusion in hiring and employment
• In compliance with local laws, FPBP requires employees in certain states to be vaccinated against COVID-19, with accommodations available for medical or religious exemptions.