Member Concierge & Retail Experience Pro

Sam's West, Inc.; Green Wood Knolls (MD); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock

PTO & leave

Education benefits

Job summary

Sam's West, Inc. is hiring at Walmart/Sam's Club facilities. This role supports Membership by answering questions about benefits, promotes value, and handles upgrades and credit accounts.

You will also fulfill member orders, scan, wrap, and prepare items for pickup or delivery, ensuring accuracy and timely service. The position emphasizes member service, helping customers with purchasing decisions, resolving issues, and following safety and company standards.

Responsibilities

• Develops and supports Membership by providing information on benefits and promoting value of Company products and services.
• Processes Memberships upgrades and credit accounts.
• Fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, pulling items, scanning, wrapping, and palletizing to ensure accuracy of orders and invoices.
• Provides Member service by acknowledging the Member, identifying needs, assisting with purchasing decisions, and resolving issues.

Job description

Sam's West, Inc. is hiring at Walmart/Sam's Club facilities. This role supports Membership by answering questions about benefits, promotes value, and handles upgrades and credit accounts.

You will also fulfill member orders, scan, wrap, and prepare items for pickup or delivery, ensuring accuracy and timely service. The position emphasizes member service, helping customers with purchasing decisions, resolving issues, and following safety and company standards.