Member Care Specialist - High-Volume Support

American-College-of-Cardiology-; Washington (District of Columbia); On-site; USD 61,000 - 70,000; Full time

Job summary

The American College of Cardiology (ACC) seeks a Member Care Associate to be the frontline liaison for member, customer, and staff inquiries. You will manage high volumes of calls and emails, process payments, and maintain up-to-date knowledge of ACC programs and promotions.

You will collaborate with Data Integrity and Member Services teams to ensure accurate records, deliver exceptional service, and support continuous process improvements in a dynamic nonprofit environment.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Minimum 2+ years related work in call center, membership or similar service unit.
• Proficient with MS Office applications including advanced Excel and Microsoft Outlook.
• Excellent English language oral, written and comprehension abilities.
• Demonstrates an ability to effectively work within a database, updating and tracking member information.

Responsibilities

• Provide high quality and productive customer sales and service to members and customers.
• Process payments for members and customers; manage and reconcile batch processes and meet processing timelines.
• Maintain expert knowledge of ACC products, various marketing promotions, programs, and activities; providing excellent customer service, identifying and resolving issues, and effectively handling multiple transaction types.
• Manage the CME credit statement entry for doctors who review articles in JACC journals.
• Maintain a detailed FAQ List for use by Member Care and Data Integrity staff as a quick desk reference.
• Analyze daily transactions, correct records, and adjust errors.
• Respond to member/customers’ requests via telephone or email within established timeframes.

Skills

MS Office

Excel

Outlook

Customer service

Education

Bachelor's degree

Job description

The American College of Cardiology (ACC) seeks a Member Care Associate to be the frontline liaison for member, customer, and staff inquiries. You will manage high volumes of calls and emails, process payments, and maintain up-to-date knowledge of ACC programs and promotions.

You will collaborate with Data Integrity and Member Services teams to ensure accurate records, deliver exceptional service, and support continuous process improvements in a dynamic nonprofit environment.