Member Care Coordinator: Fast, Precise Customer Support

Socket.dev; Washington (District of Columbia); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

The American College of Cardiology (ACC) is seeking a Member Care Associate to support programs, products, and acc.org while handling high volumes of telephone and email correspondence. You’ll maintain member data, provide detailed sales/service processing, and collaborate with the Member Services Department to deliver exceptional service to ACC members and staff.

Role requires staying current with ACC products and promotions, resolving issues swiftly, and contributing to process improvements

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Minimum 2+ years related work in call center, membership or similar service unit.
• Proficient with MS Office applications including advanced Excel and Microsoft Outlook.
• Excellent English language oral, written and comprehension abilities.

Responsibilities

• Provide high quality and productive customer sales and service to members and customers.
• Process payments for members and customers; manage and reconcile batch processes and meet processing timelines.
• Maintain expert knowledge of ACC products, promotions, programs, and activities; provide excellent customer service and resolve issues.
• Respond to member/customers’ requests via telephone or email within established timeframes.
• Prepare a monthly activity report due the 25th of each month.
• Coordinate the preparation and shipment of material for live programs.

Skills

Customer service

Communication

Attention to detail

Time management

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

The American College of Cardiology (ACC) is seeking a Member Care Associate to support programs, products, and acc.org while handling high volumes of telephone and email correspondence. You’ll maintain member data, provide detailed sales/service processing, and collaborate with the Member Services Department to deliver exceptional service to ACC members and staff.

Role requires staying current with ACC products and promotions, resolving issues swiftly, and contributing to process improvements