Member Care Specialist: Digital Services

ADP, Inc.; Thompson Falls (MT); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance (employee)

401k contribution

Pension plan

Paid holidays

Paid time off

Life and disability insurance

Wellness program

Tuition reimbursement

Job summary

Whitefish Credit Union is seeking a Digital Services Representative I to act as the voice of the digital services team, answering incoming calls, identifying member needs, and connecting them with the right staff. You will cross-train across the Digital Services department, promote online banking and e-statement enrollment, handle basic teller functions, and support branches as needed.

The role requires high school diploma and 1-3 years related experience; competitive starting wage and

Qualifications

• Ability to communicate effectively in person, in writing and over the phone.
• Ability to multi-task, prioritize and organize day-to-day responsibilities with attention to detail and timeliness.
• Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.

Responsibilities

• Answer the majority of inbound calls, determine the caller's needs and verify identity.
• Cross-train across the Digital Services department.
• Identify products/services beneficial to members and explain value.
• Perform teller functions to address members' needs.
• Cross-sell online banking and online bill pay services and assist with enrollment.
• Assist other departments and branches with transactions as needed.

Skills

Communication

Multitasking

Microsoft Office

Customer service

Education

High school diploma or equivalent

Job description

Whitefish Credit Union is seeking a Digital Services Representative I to act as the voice of the digital services team, answering incoming calls, identifying member needs, and connecting them with the right staff. You will cross-train across the Digital Services department, promote online banking and e-statement enrollment, handle basic teller functions, and support branches as needed.

The role requires high school diploma and 1-3 years related experience; competitive starting wage and