Member Care Resolution Specialist

redirect-health-careers; Phoenix (AZ); On-site; USD 56,849,000 - 66,688,000; Full time

Benefits offered by this job

Free healthcare

Dental insurance

Vision insurance

Paid time off

401(k) access

Job summary

Redirect Health is hiring aMember Bills Specialist to support members through complex healthcare challenges, ensuring clarity, resolution, and trust. The role is hands-on and requires problem-solving, empathy, ownership, and cross-team collaboration.

You will resolve escalated issues, communicate next steps clearly, and contribute to improving member experience and internal processes. This is a people-first, mission-driven position within a dynamic team.

Qualifications

• Experience in customer service with a focus on phone communication.
• Ability to communicate clearly and with empathy.
• Willingness to own issues and see tasks through to resolution.
• Enjoys simplifying complex healthcare situations for members.
• Works well across teams and cares about helping people.

Responsibilities

• Serve Redirect Health members, providers, and internal care teams.
• Resolve escalated member issues with clear communication and thorough documentation.
• Impact how supported, empowered, and confident members feel after navigating healthcare issues.

Skills

Customer service

Phone support

Empathy

Ownership

Clear communication

Problem-solving

Job description

Redirect Health is hiring aMember Bills Specialist to support members through complex healthcare challenges, ensuring clarity, resolution, and trust. The role is hands-on and requires problem-solving, empathy, ownership, and cross-team collaboration.

You will resolve escalated issues, communicate next steps clearly, and contribute to improving member experience and internal processes. This is a people-first, mission-driven position within a dynamic team.