Member Care Counselor

naamcmissions; District Heights (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Naamcmissions is looking for a Member Care Counselor to provide pastoral support to Black and African American missionaries worldwide. This role involves working closely with the Member Care Team, ensuring that missionary families receive the necessary care in foreign environments. The position requires at least 3 years’ experience in case management within the African American missions field. This is a fully remote role with some on-site events required, and it is an equal opportunity employer.

Qualifications

• Minimum 3 years’ experience in case management in the African American missions field.
• Experience counseling Black and African American missionaries is required.
• Ability to care for individuals in a foreign environment.

Responsibilities

• Provide professional pastoral support for NAAMC member missionaries.
• Work with Team Leaders to provide care for individual teams.
• Facilitate church partnerships for member care services.

Skills

Communication skills

Pastoral gifts

Crisis intervention

Tools

HubSpot

Salesforce

Little Green Light

Job description

NAAMC has a volunteer or missionary-specific opportunity available for the role of Member Care Counselor. Reporting to the Director of Member Care, the Member Care Counselor is responsible for providing professional pastoral support for NAAMC member missionaries around the world. The Member Care Counselor will work together with the Member Care Team and qualified member care professionals, counselors, and pastors to ensure that Black and African American missionaries are cared for in all aspects of their work and lives.

Essential Duties and Responsibilities

• Undergird all thoughts and actions with prayer.
• Meet with all those necessary to resolve any situation, remembering that confidentiality is of utmost importance.
• Help with member care related trainings.
• Missionary Children - Work with the Director of Member Care to ensure the parents have the tools to care for their children in a foreign environment.
• Team Leaders - Work with Team Leaders to provide "first responder" care for individual teams.
• Churches - Work with churches on how to give better emotional support/help to their missionaries.
• Facilitate church partnerships for the development of member care services.
• Cooperate in attrition and retention studies and apply findings.
• Help with assessments.
• Help the Director of Member Care with determining additional resources to help individuals and families thrive.
• Conduct debriefings at the end of a missionary's service and during home service, as needed.
• Participate in crisis intervention.
• Attend appropriate conventions and other strategic meetings and work to provide member care as needed.

Requirements

Minimum 3 years’ experience in case management and supervision dealing with a broad range of obstacles within the African American missions field and working with a number of different counselors providing care to missionary personnel.

• Possess pastoral gifts, spiritual counseling gifts, or
• Feel called to care for Black and African American missionaries
• Experience counseling Black and African American missionaries
• Display communications skills for interaction with the team, churches, and ministries
• Must Have experience with CRMs like HubSpot, Little Green Light, or Salesforce.

This is a Fully Remote Work Opportunity with some on-site events required.

The National African American Missions Council is an Equal Opportunity Employer.