Member Care Coordination Specialist

Postgraduate Center for Mental Health; New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Postgraduate Center for Mental Health in New York, NY seeks a Care Coordinator to join the Care Coordination team under supervision of the Program Supervisor. You will address member needs, update care plans, and conduct outreach between visits, coordinating with primary and specialty providers to support ongoing care.

Responsibilities include managing a caseload of 40-50 members, conducting needs assessments, assisting with care plan execution, and connecting members to healthcare and social

Qualifications

• High School Diploma and CASAC plus four (4) years of related human services experience in providing direct services to individuals with chronic health and/or behavioral health disorders.
• Associate Degree in one of the following fields: Human Services, Psychology, Rehabilitation, Nursing, Occupational Therapy, Counseling, Community Mental Health, Sociology, Speech and Health, Physical or Recreational therapy. Plus three (3) years of related human services experience in providing direct services to individuals with chronic health and/or behavioral health disorders.
• Bachelor’s Degree in one of the following fields: Social Work, Psychology, Education, Rehabilitation, Nursing, Occupational Therapy, Counseling, Community Mental Health, Sociology, Speech and Hearing, Physical or Recreational therapy. Plus two (2) years of related human services experience in providing direct services to individuals with chronic health and/or behavioral health disorders.
• Master’s Degree in one of the following fields: Social Work, Psychology, Education, Rehabilitation, Nursing, Occupational Therapy, Counseling, Community Mental Health, Sociology, Speech and Health, Physical or Recreational therapy. Plus one (1) year of related human services experience in providing direct services to individuals with chronic health and/or

Responsibilities

• Coordinates care for a caseload of 40-50 members.
• Maintains monthly contact with all members of the assigned caseload, with increased contact for newly enrolled and high risk members.
• Conduct member engagement activities upon handoff from Outreach, including face-to-face, mail, electronic, and telephone contact.
• Establish and maintain communication with primary and specialty care physicians, substance abuse and mental healthcare providers, family, collateral resources and other agency staff on behalf of members.
• Maintain documents, records, statistics, and other related reports per policy and procedure.
• Conduct initial and periodic needs assessments, including barriers and assets, member and family/caregiver preferences and language, literacy and cultural preferences.
• Assist with development and execution of member care plans and tailoring communications to health literacy levels.
• Record client progress according to measurable goals described in care plans.
• Assist members with accessing healthcare and social systems, transportation, scheduling, and appointments.
• Assist with identifying community resources and manage referrals, access, engagement, follow-up, and coordination of services.
• Assist with coordinating members’ access to individual and family supports and resources.
• Assist members with managing daily routines related to healthcare and incorporating strengths and barriers.
• Conduct outreach and engagement activities supporting continuity of care and re-engagement when needed.
• Provide crisis intervention and follow-up.
• Monitor member entitlements, insurance, and other benefits to remain active.
• Advocate for members to resolve crises.
• Collaborate with professionals to evaluate medical or behavioral health needs.
• Responsible for emergency on call 2 to 3 weeks out of the year.
• Manage wrap around funds, metro cards and checks for member purchases with approvals.

Education

High School Diploma and CASAC with four years of related experience

Associate Degree in Human Services, Psychology, Rehabilitation, Nursing, or related field + three years of related experience

Bachelor’s Degree in Social Work, Psychology, Education, Rehabilitation, Nursing, or related field + two years of related experience

Master’s Degree in Social Work, Psychology, Education, Rehabilitation, Nursing, or related field + one year of related experience

Job description

Postgraduate Center for Mental Health in New York, NY seeks a Care Coordinator to join the Care Coordination team under supervision of the Program Supervisor. You will address member needs, update care plans, and conduct outreach between visits, coordinating with primary and specialty providers to support ongoing care.

Responsibilities include managing a caseload of 40-50 members, conducting needs assessments, assisting with care plan execution, and connecting members to healthcare and social