Member Care Concierge — Pharmacy Support

EmpiRx Health; Montvale (NJ); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

401(k) program

Health Insurance including Dental &amp

Vision coverage

Tuition Reimbursement

Health Savings Account

Employee Assistance Program

Job summary

EmpiRx Health in Montvale, NJ is seeking a dedicated Member Care Advocate to provide concierge-level service to members and coordinate with pharmacies and prescribers. The role focuses on timely case resolution, adherence to KPIs, and proactive population health support under pharmacist supervision.

You will work onsite 8:30am-5pm five days a week, leveraging your PBM experience and strong communication skills to deliver high-quality member experiences and optimize health outcomes while

Qualifications

• Minimum 2 years in PBM/health plan or MTM call center, or 4 years in hospital/retail pharmacy.
• Strong Microsoft Office proficiency and clear communication.
• On-site work 5 days a week with 8:30am–5pm shift.

Responsibilities

• Manage assigned member cases using population health systems with timely completion.
• Coordinate care between members, pharmacies, and prescribers.
• Respond to inquiries via email and calls with professional communication.
• Support concierge-level services and member-focused projects under pharmacist supervision.
• Ensure adherence to KPIs and documentation accuracy.

Skills

Microsoft Office Suite

Excellent verbal and written comm.

Customer service orientation

Team collaboration

Education

Pharmacy Technician Certification (CPhT)

Active Pharmacy Technician license

Bachelor’s degree

Tools

Population health management system

Job description

EmpiRx Health in Montvale, NJ is seeking a dedicated Member Care Advocate to provide concierge-level service to members and coordinate with pharmacies and prescribers. The role focuses on timely case resolution, adherence to KPIs, and proactive population health support under pharmacist supervision.

You will work onsite 8:30am-5pm five days a week, leveraging your PBM experience and strong communication skills to deliver high-quality member experiences and optimize health outcomes while