Hybrid Member Care Advocate - Concierge Pharmacy Support

EmpiRx Health; Montvale (NJ); Hybrid; USD 60,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

401(k) program

Health Insurance including Dental & Vision

Health Savings Account

Employee Assistance Program

Job summary

EmpiRx Health in Montvale, NJ is looking for a dedicated Member Care Advocate. This critical position involves proactive oversight of member issues using the RxCurve360 system, ensuring premium service delivery. Ideal candidates will have at least 2 years of relevant experience and excel in communication and customer service. The role offers a hybrid work model, with a salary range of $60,000–$62,000 along with benefits like paid time off, health insurance, and a 401(k) program, aiming to enhance member experiences.

Qualifications

• Minimum 2 years of experience with a PBM, health plan, or call center for medication therapy management.
• Proficient in Microsoft Office Suite.
• Strong customer service orientation and commitment to delivering high-quality concierge-level service.
• Ability to work in a fast-paced environment.
• Excellent time-management skills with the ability to meet tight deadlines.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as an advocate for the member population by providing high quality, thorough service.
• Administratively communicate with prescribers and members.
• Resolve member escalations in a professional manner.
• Assist with projects involving member concierge services.
• Collaborate with internal departments to ensure proper care.

Job description

EmpiRx Health in Montvale, NJ is looking for a dedicated Member Care Advocate. This critical position involves proactive oversight of member issues using the RxCurve360 system, ensuring premium service delivery. Ideal candidates will have at least 2 years of relevant experience and excel in communication and customer service. The role offers a hybrid work model, with a salary range of $60,000–$62,000 along with benefits like paid time off, health insurance, and a 401(k) program, aiming to enhance member experiences.