Member Care Center Specialist II | Multi-Channel Support

Molina Healthcare; Florida; On-site; USD 21,000 - 36,000; Full time

Job summary

Molina Healthcare is seeking a Customer Service Specialist to provide level II support to members and providers across phone, chat, and email channels in a fast-paced environment. The role emphasizes accuracy, empathy, and resolution efficiency to improve member and provider experiences.

The position requires handling HIPAA privacy, documentation, and collaboration with internal teams to drive service quality and retention. Flexible scheduling and ongoing training are included.

Qualifications

• At least 1 year of customer service, call center and/or sales experience in a fast-paced environment.
• Strong customer service skills and data processing ability.
• Attention to detail, organizational and time-management skills.
• Ability to maintain confidentiality and comply with HIPAA.

Responsibilities

• Provide level II support center service to Molina members and providers across multiple channels.
• Document calls accurately across platforms and follow up as needed.
• Assist with process improvement and retention initiatives.
• Demonstrate empathy, build rapport, and exceed customer expectations.
• Meet performance goals for call quality, attendance, and adherence.
• Coordinate with internal/external stakeholders to resolve inquiries.

Skills

Customer service

Data processing

Attention to detail

Time management

Communication skills

Confidentiality

Tools

Microsoft Office

Microsoft Teams

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Job description

Molina Healthcare is seeking a Customer Service Specialist to provide level II support to members and providers across phone, chat, and email channels in a fast-paced environment. The role emphasizes accuracy, empathy, and resolution efficiency to improve member and provider experiences.

The position requires handling HIPAA privacy, documentation, and collaboration with internal teams to drive service quality and retention. Flexible scheduling and ongoing training are included.