Member Care Center Representative

Kids for the Future; Maple Grove (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

TopLine Credit Union seeks an experienced Member Care Center Representative to support members by phone and electronic channels, delivering friendly, accurate service in a fast-paced environment.

You will handle accounts, cards, loans, digital banking, and transfers; assist with fraud and disputes; educate members about services, and maintain precise records while following policies.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of consistent experience in a call center or contact center environment preferred.
• Excellent verbal communication skills with the ability to resolve member concerns.

Responsibilities

• Provide top notch customer service to members by phone and electronic channels.
• Assist members with accounts, cards, loans, digital banking, and transfers; maintain accurate member records.
• Handle fraud concerns and disputes following established policies.
• Educate members on TopLine’s services and products.
• Maintain knowledge of all TopLine products, procedures, and policies.

Skills

Verbal communication

Problem-solving

Attention to detail

Microsoft Office

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

• Location 9353 Jefferson Highway,Maple Grove, MN, 55369,United States
• Job Category Customer Service, Call Center, Financial Industries
• Employee Type FT Exempt
• Required Degree NONE
• Manage Others No

Description

At TopLine Credit Union, our Member Care Center Representatives assist our members in a fun and fast paced environment over the phone and via electronic communication. The focus of each communication is ensuring to provide each member with exceptional service while showcasing your purpose, passion, and pride as an employee within the TopLine family. Representatives assisting our members also have the responsibility of supporting the organization’s plans and goals, while providing the highest levels of personal and professional service. As a member-owned organization, TopLine's vision is to continue to be a trusted member-owned financial services cooperative and your partner for life. We put member service first and in turn member relationships above all else. There's nothing more important than our service reputation, as it's our brand. TopLine is seeking an experienced call center representative to join our family.

Member Care Center Representative will be able to do:

• Provide top notch customer service to our members by providing a warm, friendly voice over the phone, and delivering personal service to meet each member’s individual needs.
• Assist members via phone or electronic communication with accounts, cards, loan, digital banking, transfers, while maintaining accuracy in member files, digital records, and archives.
• Assist with fraud concerns and dispute resolutions following established policies.
• Educate members on TopLine’s available services within the organization.
• Maintain knowledge of all of TopLine’s products and services, as well as procedures and policies.

At TopLine Financial Credit Union, we celebrate diversity by offering a work environment that is shaped by individual respect and mutual trust where every individual can thrive. We are proud to be an Equal Opportunity/ Employer committed to diversity in the workplace and comply with all applicable federal, state, and local laws regarding non-discrimination and affirmative action.

Requirements

• High school diploma or equivalent
• Minimum of one year of consistent experience in a call center or contact center environment required
• Excellent verbal communication skills with the ability to resolve the concerns of members
• Able to work independently and meet deadlines
• Able to follow complex procedures with a high degree of accuracy
• Strong problem-solving skills and math aptitude
• Professional writing ability and attention to detail
• Proficiency with Microsoft Office and comfort in learning new systems as well as technology related updates
• Ability to work effectively with people in a diverse environment that encompasses regular deadlines, where change is always possible and flexibility is required