Contact Center Representative

Leading Edge Credit Union; Worthington (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Vacation and sick time

Retirement plan

Job summary

Leading Edge Credit Union in Worthington, MN seeks a Full Time Contact Center Representative to join our team. You will be a primary contact for members and assist with general account questions, loan initiations, and account openings, supporting multiple departments to deliver outstanding service.

The role emphasizes attention to detail, professional demeanor, and effective issue resolution. A college degree is preferred or 2–3 years of related financial institution experience; bilingual

Qualifications

• College degree preferred or 2-3 years of related experience within the financial institution industry.
• Bilingual preferred.

Responsibilities

• Be one of the first points of contact for members calling into the Credit Union.
• Answer general account questions and assist with needs such as initiating loans and account openings.
• Provide prompt and courteous member service and support across departments.
• Resolve member issues with attention to detail and professional demeanor.

Education

College degree preferred

Job description

Leading Edge Credit Union, a growing financial institution in SW MN, is seeking to add a Full Time Contact Center Representative to our team. Our hours are Monday - Friday because we understand the importance of having your weekends free for family and friends! As a member of the Contact Center Team, you will perform various duties assisting all departments in order to facilitate prompt and courteous member support. Duties will include being one of the first point of contacts for members calling into the Credit Union and assisting with needs such as answering general account questions, initiating loans, account openings and other tasks to efficiently assist members with their needs. You will be a member of the Contact Center Department and will work directly with members and staff with assistance while providing an exceptional member service experience. If you possess strong attention to detail, a professional demeanor and the ability to efficiently and effectively resolve member issues, we want you on our team! College degree preferred or 2-3 years of related experience within the financial institution industry. You will receive very competitive pay and benefits package which includes health, dental, vision, life, vacation and sick time, and retirement. Bilingual preferred. #hc252590

• health
• dental
• vision
• life
• vacation and sick time
• retirement