Member Care Advocate & Provider Liaison

Unilogic Healthcare Management, LLC.; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Unilogic Healthcare Management, LLC. seeks a Member Care Advocate – LA/IE/SD Liaison to support contracted physicians in the Southern California region. Role involves onsite outreach, health assessments, and strong CRM documentation.

You will work with Account Executives to schedule trainings, coordinate events, and ensure visits meet goals. Excellent communication and health plan knowledge are valuable.

Qualifications

• Education and/or Experience: High School or GED; or up to three months related experience and/or training; or equivalent combination of education and experience.
• Health plan outreach experience is beneficial.
• Two years of customer service experience and strong communication are expected.

Responsibilities

• Conduct onsite outreach campaigns for providers with an 85%+ completion rate.
• Review Annual Health Assessments and related documents at provider offices.
• Document all member interactions in CRM system with accuracy using Cozeva.
• Escalate provider concerns to Account Executives or management as needed.
• Coordinate trainings with Account Executives (Annual Health Assessments In-Service, Coding In-Service, Portal In-service).
• Attend provider events and perform member home visits as required.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Cozeva

CRM system

Job description

Unilogic Healthcare Management, LLC. seeks a Member Care Advocate – LA/IE/SD Liaison to support contracted physicians in the Southern California region. Role involves onsite outreach, health assessments, and strong CRM documentation.

You will work with Account Executives to schedule trainings, coordinate events, and ensure visits meet goals. Excellent communication and health plan knowledge are valuable.