Member Benefits Specialist

State Teachers Retirement System of Ohio; Columbus (OH); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

On-site parking

Educational assistance

Subsidized medical insurance

Fully paid dental and life insurance

Vacation and sick leave

Retirement benefits

On-site fitness center

Job summary

STRS Ohio is seeking a detail-oriented Member Services Representative to support the Member Benefits/Member Services Center. You will handle inquiries by phone from members and beneficiaries, explain benefit values, verify information, and reference STRS Ohio policies and IRS guidelines as needed.

This onsite role requires strong math, data entry accuracy, and a collaborative, customer-focused approach. The position offers a 8:00am-5:00pm schedule, Monday through Friday, onsite, with competitive

Qualifications

• High school diploma or equivalent required, college coursework or relevant experience preferred.
• Two to three years of customer-service experience required; STRS Ohio benefit experience preferred.
• Strong knowledge of STRS Ohio rules, health care plans, and IRS regulations is desirable.
• Excellent communication, organizational, and data-entry skills.
• Ability to work independently and in a team, with attention to accuracy and confidentiality.

Responsibilities

• Respond to inquiries regarding benefits and services via telephone in accordance with STRS Ohio policies.
• Calculate and explain values and benefits to members.
• Request documents and input data to support processing and approvals.
• Maintain records and document information across systems; escalate complex cases as needed.
• Provide basic technical guidance for online self-service tools and resources.
• Ensure caller information is verified to prevent fraudulent activity and address any fraud inquiries.

Skills

Customer service

Math & analytics

Attention to detail

Teamwork

Oral & written communication

Education

High school diploma or equivalent

College coursework or related experience

Tools

Microsoft Office

Job description

STRS Ohio is seeking a detail-oriented Member Services Representative to support the Member Benefits/Member Services Center. You will handle inquiries by phone from members and beneficiaries, explain benefit values, verify information, and reference STRS Ohio policies and IRS guidelines as needed.

This onsite role requires strong math, data entry accuracy, and a collaborative, customer-focused approach. The position offers a 8:00am-5:00pm schedule, Monday through Friday, onsite, with competitive