Member Assistance Officer- Spanish Preferred

ICCU; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Generous Paid Time Off

11 Paid Holidays

Matching 401K AND Pension

Tuition Reimbursement

Employee Assistance Program

Employee Wellness Program

Paid Group Life and Disability InsurAn

Awesome Culture

Business Discounts

Job summary

ICCU in Tucson, AZ is seeking a Member Assistance Officer to support delinquency management and member financial solutions. The role focuses on contacting members, negotiating payment plans, and maintaining accurate records in compliance with applicable laws.

Spanish language proficiency is required to assist a diverse member base. The ideal candidate has 1–2 years in collections or risk management, strong communication skills, and the ability to type and input data precisely.

Qualifications

• Bachelor's degree preferred; 1–2 years collection or risk management experience preferred.
• Strong written and verbal communication skills.
• Ability to type and input data accurately.

Responsibilities

• Contact members by phone, letter, email, or in person for payment arrangements.
• Support inbound and make outbound collection calls.
• Update applications and interview past due members.
• Skip trace members.
• Negotiate and implement payment plans.
• Review delinquency reports and assess risk to reduce loss.
• Advise members with financial problems.
• Ensure compliance with applicable laws and regulations.

Skills

Written communication

Verbal communication

Computer typing

Confidentiality

Education

Bachelor's degree

Job description

Member Assistance Officer- Spanish Required

Job Category: Member Assistance

Requisition Number: MEMBE002193

• Posted : September 14, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Tucson, AZ 85713, USA

Description

Responsible for the control of delinquent loan accounts, overdrawn checking account, and pending past due payment reminders. Makes follow up telephone calls on delinquent accounts and maintains accurate records of member contact. Responsible for complying with local, state, and federal laws and regulations while handling collection processes such as repossession, bankruptcy, or foreclosure.

Duties and Responsibilities:

• Contact members by telephone, letter, email, or in person for payment arrangements.
• Support inbound and make outbound collection calls.
• Update applications and interview past due members.
• Skip trace members.
• Make necessary recommendations regarding potential loan modifications.
• Review delinquency reports and CPI insurance.
• Identify and analyze risk of delinquent accounts to reduce loss.
• Review and recommend loss mitigation options for members experiencing hardship.
• Verify account research and error corrections.
• Advise members with financial problems.
• Negotiate and implement payment plans.
• Evaluate and recommend accounts for repossession and/or charge off.
• Review Consumer Credit Counseling Service accounts and prepare accounts for charge off.
• Answer basic questions regarding bankruptcy, deceased, home help, borrower assistance and repossession.
• Work early to mid-stage consumer delinquent loans.
• Ability to effectively and accurately document collection process.
• Other support service duties as assigned.

Qualifications:

Bachelor's Degree preferred. One to two years collection and/or risk management experience preferred. Good written and verbal communication skills. Ability in computer typing and input. Ability to always maintain the confidentiality of Credit Union and member records. Certified in Basic knowledge of deceased members and bankruptcy processes.

Performance Standard:

Ability to deal with conflict, discuss problems and request/take payments in a professional manner. Professional in appearance, attitude, and verbal and written communications. Ability to assess risk and make sound decisions. Must be willing to comply with the Regulation (F), Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.

Physical Requirements:

Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.). Sit for extended periods of time. Lift 20-40 pounds of applicable supplies including copy paper, cash drawers, marketing material, etc. Repetitive motion using wrists, hands, and fingers. Reach keyboards. Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

This role offers benefits, including:

• Competitive Pay
• Generous Paid Time Off
• 11 Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• Business Discounts
• And More

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent to the job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.