Member Appeals & Grievances Coordinator (Contract)

Beacon Hill

Boston (MA)

On-site

USD 25,000 - 35,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Job summary

Beacon Hill is seeking a Member Appeals & Grievances Coordinator for a 40-hour-per-week contract in Charlestown, MA, running from November 2, 2026 through January 30, 2027. This role focuses on accurate intake, documentation, tracking, and distribution of member appeals and grievances while supporting regulatory compliance, reporting, and internal auditing.

Required qualifications include a Bachelor's in healthcare administration or related field, proficiency with Microsoft Office and healthcare

Qualifications

Bachelor's degree in healthcare administration or related field or equivalent experience.
Proficiency with MS Office and healthcare management systems.
Strong attention to detail, organization, problem-solving, and data-entry.
Excellent written, verbal, interpersonal, and customer-service skills.
Preferred: 2+ years in healthcare, especially appeals and grievances; health insurance experience.

Responsibilities

Identify, intake, document, and distribute member appeals and grievances on time.
Maintain accurate information in the Appeals & Grievances system of record.
Respond professionally to members, providers, and internal departments.
Maintain secure, compliant records and support audits and reporting.
Analyze data, identify trends, and assist with management reporting.