Member Advocate & Teller Specialist

Suncoast Credit Union; Ellenton (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Bonus program up to 12%

401K matching up to 8%

Medical, dental, vision coverage

PTO, holidays, parental leave

Job summary

Suncoast Credit Union is seeking a Branch Customer Representative (Member Advocate) in Ellenton, FL. The role emphasizes exceptional member service, routine teller transactions, and helping members meet financial goals. The position supports branch operations while safeguarding confidentiality and promoting Suncoast products.

The candidate will balance cash, verify identifications, and assist with ATM and night drop duties, with incentive raises for skill advancement.

Qualifications

• High school diploma or equivalent.
• 1+ year experience in a financial institution or similar customer service role.
• General math proficiency to balance cash drawer and reconcile accounts.
• Strong written, verbal and interpersonal communication skills.
• Must maintain a high level of confidentiality.

Responsibilities

• Greet and welcome members to the branch providing excellent service.
• Identify ways to improve members’ financial lives.
• Present and advise about Suncoast financial products and services.
• Provide answers to members’ questions and solve problems.
• Process teller transactions: deposits, withdrawals, checks, loan payments, transfers, gift cards.
• Balance cash drawer and maintain teller balancing records.
• Open deposits and perform account changes, reconciliations, and error resolution.
• Ensure adherence to teller policies and procedures.

Job description

Suncoast Credit Union is seeking a Branch Customer Representative (Member Advocate) in Ellenton, FL. The role emphasizes exceptional member service, routine teller transactions, and helping members meet financial goals. The position supports branch operations while safeguarding confidentiality and promoting Suncoast products.

The candidate will balance cash, verify identifications, and assist with ATM and night drop duties, with incentive raises for skill advancement.