Member Advocate I: Personal Banking & Service

WEOKIE Federal Credit Union; Oklahoma City (OK); On-site; USD 26,000 - 38,000; Full time

Job summary

WEOKIE Federal Credit Union is seeking a diligent Member Advocate I (Teller) at our North Location in Oklahoma City. You will deliver extraordinary service while accurately handling cash and member inquiries, and you will discuss products and services to meet financial needs.

Key duties include processing transactions, proactively referring members to offerings, balancing cash, and adhering to policies and controls. Flexible coverage may be required across branches to support member needs.

Qualifications

• Must have a High School Diploma or equivalent.
• Encouraged to earn CCUFC designation.
• Must learn and apply a variety of software applications.
• Must have accurate keyboarding skills.
• Retail service experience with cash handling preferred.

Responsibilities

• Provide extraordinary member service by knowing members, engaging with them, and applying service standards.
• Accurately process transactions for members, including cashing checks, deposits, payments, withdrawals, and inquiries.
• Proactively identify and refer members to appropriate products and services.
• Follow policies, procedures and risk controls; report gaps to leadership.
• Balance cash drawer and prepare official checks/money orders; perform misc. duties as assigned.

Skills

Customer service

Cash handling

Effective communication

Active listening

Problem solving

Education

High School Diploma or equivalent

Tools

Software applications

Job description

WEOKIE Federal Credit Union is seeking a diligent Member Advocate I (Teller) at our North Location in Oklahoma City. You will deliver extraordinary service while accurately handling cash and member inquiries, and you will discuss products and services to meet financial needs.

Key duties include processing transactions, proactively referring members to offerings, balancing cash, and adhering to policies and controls. Flexible coverage may be required across branches to support member needs.