Member Advisor: Trusted Financial Solutions Partner

Apple-Federal-Credit-Union; Springfield (VA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with employer match

Paid time off & 11 paid federal holidA

Tuition reimbursement

Ongoing training opportunities

Job summary

Apple Federal Credit Union in Springfield, VA is seeking a diligent Member Advisor at the Springfield Branch to deepen member relationships by assessing needs, processing teller transactions, originating consumer loans, and delivering friendly, professional service.

Under supervision, the role requires proactive sales and service, knowledge of Apple Way principles, and adherence to credit union policies and BSA regulations.

Qualifications

• Minimum two (2) years' experience in lending or branch operations area.
• High school diploma.
• Excellent positive member/customer service and interpersonal skills.
• Excellent math skills and the ability to effectively communicate with members.
• Familiarity with teller loan documents, lending regulations and credit union policies and procedures.
• Proficient in the use of Symitar for posting teller transactions and inquiry on deposit accounts and loan accounts.
• Proficient in the Akcelerant to perform basic inquiry on loan applications in process, input loan applications, and disburse approved loans.
• Proficient in Synapsys MRM, to act on PSO’s, create and input to events, and retrieve and read My Sales reports.
• Excellent oral, written and telephone communication skills.
• Attention to detail and accuracy. Keyboarding 40 w.p.m.

Responsibilities

• Proactively greet members, assess branch visit reasons, and assist accordingly.
• Process deposits, withdrawals, and account transfers. Balance checks and cash to daily cash received vouchers.
• Inputs all required loan application data into the appropriate computer systems, promptly and accurately, to includegeneration and correct completion of all required loan documents.
• Functions as a “trusted advisor” to Apple members by recommending appropriate products and services and counseling on how to improve members’ financial situation.
• In compliance with Apple Federal Credit Union policy and procedure, accurately completes all required paperwork and data input for new deposit account openings, initiation of other credit union services, and application for membership.
• Provides basic account information on Loans and Shares products or existing accounts as needed to members.
• Receives loan payments, checks and cash for deposit into members’ savings and/or checking accounts, verifies amount, and examines checks for proper endorsement, negotiability and inputs information into the computer system via PC.
• Adheres to Apple FCU Security Policy, CTR and SAR reporting, negotiable items procedures.
• Refers questionable transactions to immediate supervisor.
• Provides product and/or service recommendations to members based on thorough needs assessment.
• Responsible for cross-selling credit union products and services to members. Cross-sells other products as identified through the needs assessment.
• Provides information to members via face to face or telephone. This information may include, but is not limited to, alternative loan products.
• Utilizing the policy and procedure outlined in the Loan Underwriting Guidelines, calculates all key financial ratios and collateral valuation, and verifies the source data used for these calculations (e.g. income verification).
• Inputs comments and records member activity in the Synapsys MRM as needed.
• Stays abreast of and follows all Apple FCU products, services, policies, and procedures. Meets all internal training requirements for this position, annually.
• Researches and investigates queries and concerns regarding activity on any member held accounts, services, or products. Ensures member satisfaction by setting expectations for a timely response.
• Performs adjustments, corrections, or refunds fees within their authority, or seeks approval from proper parties to do so.
• Identifies opportunities for cross-selling and offers Potential Sales Opportunities (PSO’s) as presented in Synapsys and refers members accordingly.
• Attends and actively supports external business development and loan sale events.

Skills

Customer service

Math skills

Communication skills

Education

High school diploma

Tools

Symitar

Akcelerant

Synapsys MRM

Job description

Apple Federal Credit Union in Springfield, VA is seeking a diligent Member Advisor at the Springfield Branch to deepen member relationships by assessing needs, processing teller transactions, originating consumer loans, and delivering friendly, professional service.

Under supervision, the role requires proactive sales and service, knowledge of Apple Way principles, and adherence to credit union policies and BSA regulations.