Member Action Center Navigator & Union Advocate

Marathon Petroleum; Seattle (WA); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Health insurance

Dental insurance

Tuition reimbursement

401(k)

Paid time off

Union benefits

Job summary

SEIU Healthcare Minnesota seeks a Member Action Center Support Specialist to handle member calls and emails with accuracy and courtesy. You will log grievances, manage the Member Action Center email, and route inquiries to the proper staff while maintaining Member Action Center data integrity.

Candidates should have at least 1 year in customer service, strong communication, and the ability to work in a diverse team. The role includes overtime and a 40-hour work week under the union agreement.

Qualifications

• High School diploma or GED is required.
• Excellent interpersonal and verbal communication skills.
• 1+ year of customer service experience, preferably in a call center or fast-paced environment.
• Ability to communicate professionally by phone, in writing, and in person.

Responsibilities

• Answer all incoming calls and emails from members and identify types of assistance needed.
• Document information exchanged, track grievances, and log in the UnionWare database.
• Maintain the Member Action Center email and respond to messages.
• Engage with members with professionalism and listen to concerns; notify for follow-up.
• Refer to contract language when communicating with members as applicable.
• Maintain all member data, dues, employers in databases.
• Support mission through organizing conversations and other duties as assigned.

Skills

Customer service

Call center experience

Professional communication

Team collaboration

Multicultural sensitivity

Attention to detail

Judgment and prioritization

Independent work

MS Office

Database knowledge

Bilingual or multilingual

Education

High School diploma or GED

Tools

Microsoft Office

Database knowledge

Job description

SEIU Healthcare Minnesota seeks a Member Action Center Support Specialist to handle member calls and emails with accuracy and courtesy. You will log grievances, manage the Member Action Center email, and route inquiries to the proper staff while maintaining Member Action Center data integrity.

Candidates should have at least 1 year in customer service, strong communication, and the ability to work in a diverse team. The role includes overtime and a 40-hour work week under the union agreement.