Member Account Specialist

001 Brown & Brown, Inc; Arizona; Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Benefits: Medical/Rx, Dental, V

401k; Employee discounts

Job summary

Brown & Brown, Inc. is seeking a Member Account Specialist to join our growing team in the United States. This role administers MSA and MCA custodial accounts, reviews medical bills, processes payments, and ensures compliance with contractual terms.

Ideal candidates have 3–5 years of relevant experience in workers’ compensation, healthcare, or medical billing, strong customer service and communication skills, and proficiency with the Microsoft Office Suite. A high school diploma is required.

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience in workers’ compensation, healthcare, medical billing, or a related field.
• Strong customer service and professional communication skills, including experience assisting customers by phone and email.
• Working knowledge of Microsoft Office Suite.

Responsibilities

• Administer MSA and MCA custodial accounts in accordance with account requirements and contractual terms.
• Review and process medical bills and other eligible expenses for payment from custodial accounts.
• Review incoming custodial funds for accuracy and contractual compliance and ensure funds are directed to the appropriate accounts.
• Support fee invoicing and the appropriate processing of payments received.
• Review new referrals and ensure account and service information is entered accurately and completely.
• Evaluate and authorize pharmacy requests based on applicable account and contractual requirements.
• Monitor accounts for low balances, temporary depletion, reserve transfers, and other funding needs.
• Prepare and maintain correspondence with members, beneficiaries, medical providers, and governmental agencies.
• Respond to communications related to professionally administered accounts, including inquiries from the Centers for Medicare & Medicaid Services (CMS).
• Ensure required documentation is received and processed when accounts are closed or terminated, including the appropriate handling of remaining funds.
• Maintain compliance with applicable governmental regulations, reporting requirements, and company procedures.
• Provide responsive, professional customer service to members and medical providers by phone and email.
• Protect confidential and sensitive information in accordance with company policies and procedures.
• Collaborate effectively with team members and communicate professionally with internal and external partners.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Microsoft Office

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Bridge Pointe is looking for a Member Account Specialist to join our growing team.

For nearly 20 years, Bridge Pointe has helped injured individuals navigate the complexities that follow a workers’ compensation or liability settlement. Through personalized service and specialized expertise, our team helps members manage their settlement funds, stay compliant with complex requirements, and make the most of the resources available to them.

What You’ll Do

• Administer MSA and MCA custodial accounts in accordance with account requirements and contractual terms.
• Review and process medical bills and other eligible expenses for payment from custodial accounts.
• Review incoming custodial funds for accuracy and contractual compliance and ensure funds are directed to the appropriate accounts.
• Support fee invoicing and the appropriate processing of payments received.
• Review new referrals and ensure account and service information is entered accurately and completely.
• Evaluate and authorize pharmacy requests based on applicable account and contractual requirements.
• Monitor accounts for low balances, temporary depletion, reserve transfers, and other funding needs.
• Prepare and maintain correspondence with members, beneficiaries, medical providers, and governmental agencies.
• Respond to communications related to professionally administered accounts, including inquiries from the Centers for Medicare & Medicaid Services (CMS).
• Ensure required documentation is received and processed when accounts are closed or terminated, including the appropriate handling of remaining funds.
• Maintain compliance with applicable governmental regulations, reporting requirements, and company procedures.
• Provide responsive, professional customer service to members and medical providers by phone and email.
• Protect confidential and sensitive information in accordance with company policies and procedures.
• Collaborate effectively with team members and communicate professionally with internal and external partners.
• Perform other duties as assigned.

Required Qualifications

• Schedule Hours 8 AM - 5 PM Pacific
• High school diploma or equivalent.
• 3–5 years of relevant experience in workers’ compensation, healthcare, medical billing, claims administration, or a related field.
• Strong customer service and professional communication skills, including experience assisting customers by phone and email.
• Working knowledge of human anatomy and medical terminology.
• Proficiency with Microsoft Office Suite.
• Strong attention to detail and ability to work accurately with confidential and sensitive information.

Preferred Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• Workers’ compensation adjuster license.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits.

Enrollment waiting periods or eligibility criteria may apply to certain benefits.

Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.