Meetings & Events Coordinator

montage; California; Presencial; USD 69.000 - 73.000; Jornada completa

Descripción de la vacante

Montage International in California is seeking a detail-oriented Banquet Coordinator to manage and update the Banquet Event Order (BEO) book, participate in daily BEO meetings, and support Meetings & Events Managers with updates, resumes, and bill reviews.

You will organize.pre-conference meetings, perform daily revenue audits, provide department-wide updates, run reports in Delphi Amadeus, and coordinate with Sales and other departments to ensure accurate forecasting and staffing.

Formación

• High School Diploma or equivalent is required, Bachelor's Degree preferred
• Strong customer service skills
• Must have intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, and Outlook, Opera and Delphi Amadeus preferred
• Excellent verbal and written communication skills required
• Knowledge of hotel food and beverage operations preferred

Responsabilidades

• Manage and update Banquet Event Order Book with daily revisions and distributions from Meetings & Events Managers
• Attend daily Banquet Event Order Meeting and confirm accuracy of Banquet Event Order Book with Event Management System
• Support Meetings & Events Managers by assisting with Banquet Event Order Updates, Resume Edits, and Bill Review
• Organize and set up Pre-Conference meetings for large programs, as directed by Meetings & Events Managers
• Perform Daily revenue audits, to ensure Banquet Event Revenue is properly captured and reported
• Provide daily, weekly, and monthly resort-wide updates from the Meetings & Events Department, including Banquet Event Order distribution, Daily Event distribution, Private Dining Outlet reports, Resume distribution, 10-Day Event Distribution, staffing reporting and Deposit tracking
• Assist in departmental auditing by building and running reports in Delphi Amadeus
• Act as a liaison between Sales Department and Meetings & Events Department, by compiling Sales Turnover Notes into files Meetings & Events Managers
• Manage external vendor communication, including placing rental orders, overseeing rental load-in and load-out, and invoice processing for vendors
• Assist in ensuring accurate forecasting and staffing by running daily, weekly, monthly, quarterly, and annual reports
• Provide enthusiastic lateral assistance to operating departments as requested
• Provide clear expectations for internal processes by developing and revising Standard Operating Procedures
• Design and print dinner menus, wedding tasting menus, name cards, and other printed collateral
• Collaborate with People Department to plan in-house meetings and events
• Reviewing meeting and event space availability for all in-house meeting requests
• Facilitate Amenity Deliveries for VIP guests in collaboration with the in-room dining department
• Provide office support by answering phone calls, copying documents, and responding to email and phone messages
• Receive initial inquiries for Private Dining & Meetings in Hazel Hill & Scout Field Bar for large party reservations (8 or more)
• Produce & distribute Private Dining contracts, OEO, menus, correspondence and any special requests.
• Upsell parties on various offerings to increase spend per guest - this can include food offerings, beverage offerings, meeting space and miscellaneous items (floral, décor, etc.)

Conocimientos

Customer service

Verbal communication

Written communication

Educación

High School Diploma or equivalent

Bachelor's Degree preferred

Herramientas

Word

Excel

PowerPoint

Outlook

Opera

Delphi Amadeus

Descripción del empleo

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

ESSENTIAL FUNCTIONS

Job duties include, although are not limited to:

• Manage and update Banquet Event Order Book with daily revisions and distributions from Meetings & Events Managers
• Attend daily Banquet Event Order Meeting and confirm accuracy of Banquet Event Order Book with Event Management System
• Support Meetings & Events Managers by assisting with Banquet Event Order Updates, Resume Edits, and Bill Review
• Organize and set up Pre-Conference meetings for large programs, as directed by Meetings & Events Managers
• Perform Daily revenue audits, to ensure Banquet Event Revenue is properly captured and reported
• Provide daily, weekly, and monthly resort-wide updates from the Meetings & Events Department, including Banquet Event Order distribution, Daily Event distribution, Private Dining Outlet reports, Resume distribution, 10-Day Event Distribution, staffing reporting and Deposit tracking
• Assist in departmental auditing by building and running reports in Delphi Amadeus
• Act as a liaison between Sales Department and Meetings & Events Department, by compiling Sales Turnover Notes into files Meetings & Events Managers
• Manage external vendor communication, including placing rental orders, overseeing rental load-in and load-out, and invoice processing for vendors
• Assist in ensuring accurate forecasting and staffing by running daily, weekly, monthly, quarterly, and annual reports
• Provide enthusiastic lateral assistance to operating departments as requested
• Provide clear expectations for internal processes by developing and revising Standard Operating Procedures
• Design and print dinner menus, wedding tasting menus, name cards, and other printed collateral
• Collaborate with People Department to plan in-house meetings and events
• Reviewing meeting and event space availability for all in-house meeting requests
• Facilitate Amenity Deliveries for VIP guests in collaboration with the in-room dining department
• Provide office support by answering phone calls, copying documents, and responding to email and phone messages
• Receive initial inquiries for Private Dining & Meetings in Hazel Hill & Scout Field Bar for large party reservations (8 or more)
• Produce & distribute Private Dining contracts, OEO, menus, correspondence and any special requests.
• Upsell parties on various offerings to increase spend per guest - this can include food offerings, beverage offerings, meeting space and miscellaneous items (floral, décor, etc.)

QUALIFICATIONS

• High School Diploma or equivalent is required, Bachelor's Degree preferred
• Strong customer service skills
• Must have intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, and Outlook, Opera and Delphi Amadeus preferred
• Excellent verbal and written communication skills required
• Knowledge of hotel food and beverage operations preferred

PHYSICAL REQUIREMENTS

Position requires exerting well-paced mobility as well as the ability to maneuver between functions occurring simultaneously. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 15-40 lbs. on a regular and continuing basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing

The pay scale* for this position is $34.02.

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.