Meetings & Events Manager

Montage Hotels & Resorts; Laguna Beach (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

Montage Hotels & Resorts is seeking a Manager of Meetings & Events in Laguna Beach to manage group assignments from Group Sales and Events Sales. You will monitor contracts for guest rooms, space, F&B and concessions, and act as a business partner supporting the company’s goals and values.

You will maintain client relations, review contracts and deadlines, produce conference resumes, and coordinate with culinary and hotel departments to ensure successful events and accurate billing.

Qualifications

• 3-5 years’ previous experience in Event Management.
• Luxury hotel experience strongly preferred.
• Delphi and Opera experience, cloud-based experience preferred.
• Extensive knowledge of food and beverage products and function room setup.
• Ability to communicate clearly in English and handle billing tasks.
• Advanced skills in Word, Excel, PowerPoint and Outlook.

Responsibilities

• Maintain strong client relations and ensure conference specs are communicated and executed.
• Monitor room blocks and meeting space per contract to maximize revenue.
• Review group contracts, deadlines, concessions, and attrition; confirm with clients.
• Produce and distribute Conference Resume 7-10 days prior to arrival.
• Distribute accurate BEOs for group and affiliates 14 days prior to events.
• Collaborate with Culinary team on catering events and banquets.
• Provide in-person check-ins with clients daily during events.
• Establish best practices and SOPs for conference service.
• Forecast contracted rooms and F&B revenues within 5% variance.
• Review client bills for accuracy and manage cancellation charges.

Skills

Event management

English communication

Billing & math

Education

High school Degree or equivalent

Bachelor’s Degree

Tools

Delphi

Opera

Cloud-based systems

Word

Excel

PowerPoint

Outlook

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Job Description

SUMMARY

The Manager of Meetings and Events will be responsible for managing, coordinating, and executing group assignments turned over by the Group Sales and Events Sales Department. The focus of the role will be to monitor all contractual agreements pertaining to guest room blocks, space, food and beverage and special concessions. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Essential Functions

• Maintain strong client relations and ensure that conference specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees. Timely responses are expected.
• Monitor and manage room blocks and meeting space according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
• Review group sales and events sales contracts as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter. Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues.
• Produce and distribute Conference Resume 7-10 days prior to first day of main group arrival and communicate any changes and updated information to hotel departments.
• Distribute accurate BEOs for group and affiliates 14 days prior to events.
• Work collaboratively with the Culinary team on executing catering events and banquets.
• In-person presence and multiple check-ins with client daily during events.
• Work with Director of Meetings & Events to establish best practices and SOP’s for conference service department.
• Accurately forecast contracted rooms and food and beverage revenues for assigned events and affiliate business within a 5% variance.
• Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes. Participate in site visits and plan meetings for upcoming events and potential affiliate business.
• Review all bills that are sent to the client, ensuring they are accurate and timely in order to maximize return business. Compile any cancellation/attrition charges for the group. Send thank you notes and meeting critiques with every bill, and ensure any feedback is communicated and responded to according to hotel guidelines.
• Perform other functions as directed.

Qualifications

• High school Degree or equivalent education
• 3-5 years’ previous experience in Event Management
• Luxury hotel experience strongly preferred
• Bachelor’s Degree
• Delphi and Opera experience, cloud-based experience preferred
• Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items.
• Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up.
• Possess basic math skills and accurately handle billing
• Ability to communicate clearly and speak, read, write and understand English eloquently
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

Physical Requirements

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates; use of these senses will occur on a constant basis.

The pay scale for Meetings & Events is $70,300 to $80,000

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.