MedSpa Manager

Goodwin Recruiting; Newtown (CT); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

Employee discounts

Professional development

Career growth

Team-oriented culture

Tech exposure

Job summary

Goodwin Recruiting in Newtown, CT is seeking a seasoned MedSpa Operations Manager to lead daily operations, retail workflows, and clinical service quality.

The role focuses on managing budgets, vendor relationships, and marketing initiatives to drive revenue while ensuring HIPAA/OSHA compliance and EMR accuracy. This position offers growth within a multi-location organization and a collaborative culture.

Qualifications

• 2+ years in medical spa, dermatology, or aesthetics.
• 2+ years in management or leadership.
• Understanding of medspa operations, including retail workflows.
• Proficiency with Microsoft Office and general business systems.
• Ability to work Saturdays as part of a retail/service environment.
• Bachelor’s degree preferred (Sales, Marketing, or related field)
• Strong communication, organizational, and problem-solving skills.
• Experience with EMR systems and compliance standards (HIPAA/OSHA)

Responsibilities

• Reconcile sales reports with third‑party payments.
• Oversee inventory lifecycle and monthly reconciliation of professional‑use products.
• Lead daily team huddles focused on sales goals, service standards, and performance metrics.
• Analyze consult‑to‑treatment conversion rates and implement strategies to improve close ratios.
• Coordinate vendor relationships for equipment maintenance, biohazard disposal, and facility services.
• Own P&L review process, identifying trends in retail/service performance and executing corrective action plans.
• Drive local marketing initiatives including events, partnerships, and community engagement efforts.
• Ensure EMR accuracy by auditing patient charts, consent forms, and clinician documentation.
• Monitor retail shrinkage and implement loss prevention strategies.
• Partner with marketing to align merchandising and promotional campaigns with revenue goals

Skills

People management

Leadership

Retail strategy

EMR systems

HIPAA/OSHA compliance

Microsoft Office

Education

Bachelor’s degree preferred (Sales/Marketing or related field)

Tools

Milano

POS systems

Job description

Benefits and Compensation:

• Competitive base salary + performance-based bonus structure


• Comprehensive health, dental, and vision insurance


• Paid time off and holiday pay


• Employee discounts on services and retail products


• Professional development and training opportunities


• Career growth within a multi-location organization


• Supportive, team-oriented culture


• Exposure to advanced aesthetic technologies and treatments

Requirements & Qualifications:

• 2+ years of experience in a medical spa, dermatology, or aesthetics setting


• 2+ years of management or leadership experience


• Strong understanding of medspa operations, including retail and service workflows


• Proficiency with Microsoft Office Suite and general business systems


• Ability to work Saturdays as part of a retail/service environment


• Bachelor’s degree preferred (Sales, Marketing, or related field)


• Strong communication, organizational, and problem-solving skills


• Experience with EMR systems and compliance standards (HIPAA/OSHA)

Must Haves:

• Manage daily reconciliation of sales reports against third-party payment systems and resolve discrepancies


• Oversee inventory lifecycle including monthly reconciliation of professional-use products against clinician charting


• Lead daily team huddles focused on sales goals, service standards, and performance metrics


• Analyze consult-to-treatment conversion rates and implement strategies to improve close ratios


• Coordinate vendor relationships for equipment maintenance, biohazard disposal, and facility services


• Own P&L review process, identifying trends in retail/service performance and executing corrective action plans


• Drive local marketing initiatives including events, partnerships, and community engagement efforts


• Ensure EMR accuracy by auditing patient charts, consent forms, and clinician documentation


• Monitor retail shrinkage and implement loss prevention strategies


• Partner with marketing to align merchandising and promotional campaigns with revenue goals

Preferred Background & Skills:

• Experience in a high-volume, multi-location medspa environment


• Strong background in retail sales strategy and client acquisition


• Familiarity with inventory management systems (e.g., Milano or similar platforms)


• Proven ability to lead performance reviews, coach staff, and build high-performing teams


• Experience managing budgets, forecasting, and cost control initiatives


• Background in aesthetics equipment and treatment offerings (e.g., injectables, body contouring, skin treatments)


• Ability to balance client experience with revenue-driven decision making