Medicine Nurse Navigator-Pulmonary

University of Maryland Faculty Physicians, Inc.; Baltimore, Northern (MD, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

University of Maryland Faculty Physicians, Inc. is seeking a Nurse Navigator to join the Division of Pulmonary, Critical Care, and Sleep Medicine. The role focuses on reducing readmissions and identifying patients who may fall through the cracks, serving as a central contact for patients and care teams.

The nurse will perform patient education, barrier assessments, and care coordination across clinics and campuses, contributing to process improvements and resource referrals as needed.

Qualifications

• Bachelor's degree in nursing required.
• Current Maryland licensure or eligibility to obtain Maryland licensure.
• Two to three years of clinical experience.
• Excellent customer service and communication skills.
• CPR certification is preferred.
• Ability to work independently and take initiative.
• Strong verbal and written communication and interpersonal skills.
• Ability to interact with a diverse patient base and be an empathic listener.

Responsibilities

• Educate patients and families on diagnoses, treatment options, and procedures with clear, tailored information.
• Identify barriers to care (transportation, finances, insurance, language, childcare, housing) and connect with resources.
• Coordinate care as central contact among patients, physicians, and ancillary services; schedule tests and procedures to minimize delays.
• Track data and outcomes for program evaluation.

Skills

Customer service

Communication

Interpersonal skills

Empathy

Initiative

Education

Bachelor's degree in nursing

Maryland licensure or eligibility to obtain Maryland licensure

CPR certification (preferred)

Tools

CPR Certification

Job description

Description

As a clinical team member in the Division of Pulmonary, Critical Care, and Sleep Medicine, the Nurse Navigator will be pivotal in driving the success and change of patients who are at risk of “falling through the cracks”. Utilizing a collaboration between public-private funding, this position will work directly with the Division (staff, faculty, fellows). This will involve a specific project to reduce readmissions to the hospital for a specific disease group but will also be the front lines of communicable change within the organization on best practices for identification of patients and providing resources for them. This is assumed to be cross functional and could involve more campuses in FPI/UMMS. Coordinates patient care activity on the phone and in the office and clinic, providing necessary support to the physician within established guidelines. Patient care activities within scope of nursing practice will include but are not limited to patient assessment, medication management, collaboration with healthcare providers, patient education, procedural management, and a variety of medically related tasks; and other duties as assigned.

ESSENTIAL FUNCTIONS

• Patient and Family Education: Explains diagnosis, treatment options, and procedures clearly and concisely; clarifies what to expect at each stage of the care journey; provides written materials and resources tailored to health literacy level.
• Barrier Identification and Removal: Identifies obstacles to care: transportation, financial strain, insurance issues, language barriers, childcare, housing instability and connects patients with social workers, financial counselors, interpreters, or community resources.
• Care Coordination: Serves as the central point of contact between patients, physicians, specialists, and ancillary services; schedules and sequences appointments, tests, and procedures to minimize delays; ensures smooth handoffs between different phases of care (diagnosis treatment survivorship)
• Data Tracking and Quality Metrics--Documents navigation activities and outcomes for program evaluation.
• Becomes familiar with issues that are important in the care of patients in order to participate in patient education and to serve as a patient/doctor education resource.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in nursing
• Current Maryland licensure or eligibility to obtain Maryland licensure
• Excellent customer service and communication skills
• Two to three years clinical experience
• CPR certification is preferred
• Must be able to work independently and take initiative
• Must have outstanding verbal and written communication skills as well as interpersonal skills
• Must be able to interact with a diverse patient base and be an empathic listener

Total Rewards

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position.Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement.More information can be found here:https://www.umfpi.org/jobs/summary-employee-benefits

Qualifications

Skills

Required

Interpersonal Skills

Advanced

Advanced

Critical Thinking

Advanced

Behaviors

Preferred

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

2-3 years:

2-3 years: Nursing at an Academic Center (preferred) or acute care location

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.