Medicine Nurse Navigator-Pulmonary

Faculty Physicians Inc.; Baltimore (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

University of Maryland Faculty Physicians Inc. seeks a Nurse Navigator to drive patient care excellence within the Division of Pulmonary, Critical Care, and Sleep Medicine. You will educate patients, coordinate appointments, and connect families with resources to prevent readmissions.

The role emphasizes communication, independent initiative, and collaboration across departments to improve care quality and outcomes on multiple campuses.

Qualifications

• Bachelor's degree in nursing and Maryland licensure or eligibility.
• 2-3 years clinical nursing experience.
• Excellent customer service and communication skills.
• CPR certification preferred.
• Must be able to work independently and take initiative.

Responsibilities

• Educate patients and families about diagnoses, treatments, and procedures.
• Identify barriers to care and connect patients with social workers or resources.
• Coordinate care between patients, physicians, and services to minimize delays.
• Document navigation activities and outcomes for program evaluation.
• Engage as a patient/doctor education resource.

Skills

Customer service

Communication

Interpersonal skills

Empathetic listening

Education

Bachelor's degree in nursing

Maryland nursing licensure or eligibility

Tools

CPR certification

Job description

Description

As a clinical team member in the Division of Pulmonary, Critical Care, and Sleep Medicine, the Nurse Navigator will be pivotal in driving the success and change of patients who are at risk of “falling through the cracks”. Utilizing a collaboration between public-private funding, this position will work directly with the Division (staff, faculty, fellows). This will involve a specific project to reduce readmissions to the hospital for a specific disease group but will also be the front lines of communicable change within the organization on best practices for identification of patients and providing resources for them. This is assumed to be cross functional and could involve more campuses in FPI/UMMS. Coordinates patient care activity on the phone and in the office and clinic, providing necessary support to the physician within established guidelines. Patient care activities within scope of nursing practice will include but are not limited to patient assessment, medication management, collaboration with healthcare providers, patient education, procedural management, and a variety of medically related tasks; and other duties as assigned.

ESSENTIAL FUNCTIONS

• Patient and Family Education: Explains diagnosis, treatment options, and procedures clearly and concisely; clarifies what to expect at each stage of the care journey; provides written materials and resources tailored to health literacy level.
• Barrier Identification and Removal: Identifies obstacles to care: transportation, financial strain, insurance issues, language barriers, childcare, housing instability and connects patients with social workers, financial counselors, interpreters, or community resources.
• Care Coordination: Serves as the central point of contact between patients, physicians, specialists, and ancillary services; schedules and sequences appointments, tests, and procedures to minimize delays; ensures smooth handoffs between different phases of care (diagnosis treatment survivorship)
• Data Tracking and Quality Metrics--Documents navigation activities and outcomes for program evaluation.
• Becomes familiar with issues that are important in the care of patients in order to participate in patient education and to serve as a patient/doctor education resource.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in nursing
• Current Maryland licensure or eligibility to obtain Maryland licensure
• Excellent customer service and communication skills
• Two to three years clinical experience
• CPR certification is preferred
• Must be able to work independently and take initiative
• Must have outstanding verbal and written communication skills as well as interpersonal skills
• Must be able to interact with a diverse patient base and be an empathic listener

Total Rewards

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position.Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement.More information can be found here:https://www.umfpi.org/jobs/summary-employee-benefits

Qualifications

Skills

Required

Interpersonal Skills

Advanced

Advanced

Critical Thinking

Advanced

Behaviors

Preferred

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

2-3 years:

2-3 years: Nursing at an Academic Center (preferred) or acute care location

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.