Pharmacy Technician

6010 Mass General Brigham Community Physicians, Inc.; Somerville (MA); Hybrid; USD 47,000 - 59,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Mass General Brigham Community Physicians, Inc. is hiring a Pharmacy Technician to support medication adherence initiatives across Medicare Advantage, Medicaid, and commercial plans.

The role involves outreach to patients, coordination with multiple pharmacy sectors, and adherence tracking within EHR/PHM tools, under pharmacist supervision. We offer a generous sign-on bonus of $3,000 and a full-time schedule, primarily remote with occasional in-office work at Assembly Row, Somerville, MA.

Qualifications

• High School Diploma or equivalent required.
• Pharmacy Technician license or CPhT certification preferred.
• 2+ years experience, Retail pharmacy preferred; familiar with refill processes and workflows.
• Strong communication with patients by phone and basic computer proficiency with EHRs/pharmacy systems.

Responsibilities

• Identify patients at risk for medication non-adherence using PHM reports, payer files, registries, refill history, and EHR tools.
• Support Medicare Advantage Star adherence measures and address gaps across populations.
• Conduct patient outreach via phone, portal, or text to address late refills and accessibility concerns.
• Educate patients on refill timing, dosing, and adherence importance under pharmacist guidance.
• Coordinate with retail, specialty, and mail-order pharmacies to support adherence interventions.

Skills

Pharmacy Technician

Communication skills

EHR systems

Pharmacy workflow familiarity

Education

High School Diploma or equivalent

Pharmacy Technician license or CPhT

Tools

EHR/Pharmacy Systems

Job description

Job Summary

Job Summary MGB is offering a generous $3,000 sign-on bonus to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process. Please note all eligibility will be reviewed before an offer is made.

Primary Responsibilities

• Identify patients at risk for medication non-adherence using centralized PHM reports, payer files, registries, refill history, and EHR tools.
• Primarily support Medicare Advantage Star medication adherence measures while addressing adherence gaps across all populations.
• Conduct patient outreach (phone, portal, text as appropriate) to address late refills, access barriers, and affordability concerns.
• Educate patients on refill timing, dosing schedules, and the importance of adherence, within technician scope and under pharmacist guidance.
• Support adherence interventions such as refill synchronization, automatic refills, reminder outreach, and coordination with retail, specialty, and mail-order pharmacies.

Care Coordination, Access & Affordability

• Support patients across all lines of business (Medicare Advantage, Medicaid, Commercial) with pharmacy-related access and affordability barriers that impact medication adherence.
• Assist with prior authorization follow-up, formulary alternatives, refill coordination, pharmacy transfers, and medication delivery options.
• Support cost-reduction strategies such as generic alternatives, preferred formulary options, pharmacy optimization, manufacturer assistance referrals, and coordination with affordability or financial navigation teams.
• Coordinate with retail, specialty, and mail-order pharmacies to resolve delays, coverage issues, or refill discrepancies.
• Escalate clinical questions, adverse effects, or therapy concern promptly to a pharmacist or licensed clinician.

Documentation, Reporting & Quality Tracking

• Document all patient interactions, outreach attempts, and outcomes accurately in the EHR, PHM platforms, and/or adherence tracking tools.
• Maintain centralized adherence worklists and ensure timely completion of assigned interventions.
• Track and support closure of adherence-related quality gaps tied to Medicare Advantage Star Ratings.
• Assist pharmacists with preparation of reports, audits, and payer requests related to adherence performance.

Team Collaboration

• Work closely with pharmacists, medication access coordinators, care managers, and providers to support patient-centered medication management.
• Participate in team huddles or meetings related to adherence initiatives and population health priorities.
• Support workflow optimization and continuous improvement initiatives related to medication adherence programs.

Qualifications

Qualification Requirements: High School Diploma or equivalent. Pharmacy Technician license or Technician Certification (CPhT). 2+ years of experience, preferably in a retail pharmacy setting. Familiarity with medication refill processes and pharmacy workflows. Strong communication skills and comfort engaging patients by phone. Basic computer proficiency and experience with electronic health records (EHRs) or pharmacy systems.

Preferred Skills

Health Plan / Medicare Advantage experience strongly preferred Background in Medication Adherence from a Health Plan or Hospital strongly preferred Experience supporting Medicare Advantage populations and quality initiatives. Experience assisting patients with medication access, affordability, and coverage issues. Working knowledge of Medicare Star Ratings and adherence methodologies (e.g., Proportion of Days Covered [PDC]). Experience using payer reports, registries, or quality dashboards. Bilingual skills.

Additional Knowledge, Skills and Abilities

Shows knowledge of the pharmacology of drugs and the legal aspects of dispensing. Familiarity with pharmacy practice settings, legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug manufacturing, packaging and labeling information, and proper drug handling and storage practices.

Additional Job Details (if applicable)

Schedule and Working Model: Full-time, Monday through Friday, standard business hours.

Remote with occasional in-office requirements at Assembly Row in Somerville, MA. On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams Video is required and must be accessed using MGB-provided equipment.

Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America)

Pay Range $22.84 - $28.30/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.