Medication Support Coordinator

Mass General Brigham; Boston (MA); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Mass General Brigham's Brigham and Women’s Hospital in Boston is seeking a Medication Support Coordinator for a full-time, hybrid role requiring on-site 2-3 days weekly at the Phyllis Jen Center.

In this role you will manage DME orders, support patients with insurance benefits and financial assistance, process prior authorizations, and guide patients through the medication access journey while collaborating with clinical staff.

Qualifications

• 1–2 years of Medical Office/Hospital/Managed Care experience.
• Experience with medication administration/pharmacy operations.
• Experience with electronic medical records and Outlook preferred.
• Knowledge of laws and regulations related to clinical practice and patient confidentiality.
• Excellent written and verbal communication; strong problem-solving skills.

Responsibilities

• Process and submit order forms and certificates of medical necessity for DME.
• Coordinate with providers to align documentation with payer requirements.
• Track orders with DME vendors and insurers to ensure timely delivery.
• Explain insurance benefits and out-of-pocket costs to patients.
• Assist with Patient Assistance Programs and co-pay cards.
• Submit prior authorizations and respond to coverage inquiries.
• Escalate complex coverage issues and support appeals when needed.

Skills

Communication skills

EMR experience

Outlook familiarity

Patient confidentiality

Clinical guidelines

Education

High School Diploma

Tools

EMR systems

Outlook

Job description

Site: The Brigham and Women’s Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are seeking a full time Medication Support Coordinator for a hybrid position which will required on site 2-3 days per week at the Phyllis Jen Center at 75 Francis Street, Boston.

Main Responsibilities

Durable Medical Equipment (DME) Management

• Accurately complete, process, and submit order forms and certificates of medical necessity for DME.
• Coordinate with healthcare providers to ensure all clinical documentation precisely aligns with payer-specific DME coverage requirements.
• Follow up routinely with DME vendors and insurance plans to track order status, resolve fulfillment delays, and ensure timely delivery to the patient.

Secondary Responsibilities

Patient Coordination & Assistance

• Conduct one-on-one meetings with patients to explain insurance benefits, out-of-pocket costs, and available financial support options.
• Complete, submit, and track applications for Patient Assistance Programs (PAP), foundation grants, and co-pay cards on behalf of eligible patients.
• Guide patients through the access journey, clearly communicating the documentation required for medication and equipment approvals.

Prior Authorizations & Coverage Guidance

• Processing and submitting prior authorizations, maintaining a high level of expertise in clinical criteria.
• Investigate, draft, and respond to detailed daily inquiries from providers regarding insurance coverage guidelines, clinical criteria requirements, and denial management strategies.
• Act as the primary escalation point for complex coverage issues, collaborating with clinical staff to formulate and submit successful appeals for denied therapies.

Qualifications

Education

High School Diploma or Equivalent required

Experience

Medical Office/Hospital/Managed Care experience 1-2 years required and Medication Administration/Pharmacy experience 1-2 years required and Experience with electronic medical record system(s) and Outlook preferred

Knowledge, Skills and Abilities

• Knowledge of laws and regulations related to clinical practice and patient confidentiality.
• Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
• Strong written and verbal communication skills.
• Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

75 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.81 - $27.71/Hourly

Grade

4

EEO Statement:

2200 The Brigham and Women’s Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.