Medication Support Coordinator I

Brigham and Women's Hospital; Boston (MA); Hybrid; USD 26,000 - 37,000; Full time

Job summary

The Brigham and Women's Hospital is seeking a Pharmacy Support Specialist to perform medication-related tasks and support department operations within their scope of practice. This role emphasizes patient medication management and collaborative care.

Responsibilities include processing medication renewal requests, routing to prescribers, transmitting prescriptions when needed, assisting patients with procedures related to prescriptions, coordinating prior authorizations, and tracking statuses to

Qualifications

• Medical office or hospital experience required (1–2 years).
• Experience with medication management and prior authorization preferred.
• Familiarity with electronic medical records and standard office software.

Responsibilities

• Supports clinic by assisting with patient medication management.
• Reviews and facilitates requests for medication renewal and routes to prescriber.
• Transmits prescriptions by phone, fax, or paper when electronic prescribing is unavailable.
• Assists patients with procedures for obtaining prescriptions and understanding insurance requirements.
• Completes medication prior authorization paperwork and tracks status throughout review.

Skills

Medical office/hospital experience

Communication skills

Prior authorization knowledge

EMR/Outlook familiarity

Education

High School Diploma or Equivalent

Tools

EMR systems

Outlook

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for performing a variety of medication-related tasks, as well as other duties in support of department operations within their scope of practice.

Does this position require Patient Care? No.

Essential Functions

• Supports the clinic by assisting with patient medication management.


• Receives, reviews and facilitates requests for medication renewal.


• Reviews the requests according to guidelines, pends the requests in the electronic medical record and routes to prescriber for review and signature.


• When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.


• Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues.


• Completes medication prior authorization paperwork or e-Forms for signoff by the clinical care team and in collaboration with the patient.


• Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary.

Qualifications

Education: High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree? No.

Experience: Medical Office/Hospital/Managed Care experience 1-2 years required and Medication Administration/Pharmacy experience 1-2 years required and Experience with electronic medical record system(s) and Outlook preferred.

Knowledge, Skills and Abilities

• Knowledge of laws and regulations related to clinical practice and patient confidentiality.


• Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.


• Strong written and verbal communication skills.


• Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.

Physical Requirements

• Standing Frequently (34-66%)


• Walking Frequently (34-66%)


• Sitting Occasionally (3-33%)


• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)


• Carrying Frequently (34-66%) 20lbs - 35lbs


• Pushing Occasionally (3-33%)


• Pulling Occasionally (3-33%)


• Climbing Rarely (Less than 2%)


• Balancing Frequently (34-66%)


• Stooping Occasionally (3-33%)


• Kneeling Occasionally (3-33%)


• Crouching Occasionally (3-33%)


• Crawling Rarely (Less than 2%)


• Reaching Frequently (34-66%)


• Gross Manipulation (Handling) Frequently (34-66%)


• Fine Manipulation (Fingering) Frequently (34-66%)


• Feeling Constantly (67-100%)


• Foot Use Rarely (Less than 2%)


• Vision - Far Constantly (67-100%)


• Vision - Near Constantly (67-100%)


• Talking Constantly (67-100%)


• Hearing Constantly (67-100%)

Remote Type

Hybrid

Work Location

801 Massachusetts Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.81 - /

Grade

4At

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.