Medication Access Specialist: PA & Refill Expert

University of California, San Francisco; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

UCSF Medical Center seeks a Pharmacy Medication Support Specialist to manage PA and refill requests, submitting forms for insurance authorization and contacting insurers for alternative therapies. The role requires reviewing medical records in APeX and communicating status to patients.

Strong emphasis on multitasking, accurate documentation, and collaboration with pharmacy and ambulatory clinics. Requires CA-licensed technician with at least 3 years’ experience and hospital/clinical setting

Qualifications

• Completion of a recognized/accredited Pharmacy Technician Training Program.
• Licensed Pharmacy Technician by the California Board of Pharmacy.
• Minimum three (3) years’ experience as a Pharmacy Technician or allied healthcare professional.
• Strong computer skills and use of Microsoft Office.
• Ability to prioritize work efficiently.
• Excellent interpersonal communication and ability to work with a diverse population.
• Excellent organizational and problem-solving skills.
• Must be able to multitask and adapt to changing assignments.
• Basic math skills.

Responsibilities

• Facilitate prescription prior authorization (PA) and refill requests.
• Obtain, prepare and submit forms for insurance authorizations.
• Request information from insurers about alternative therapies.
• Provide patients with timely updates on PA status.
• Evaluate refill requests per protocol and review medical records in APeX.
• Conduct medication benefits investigations and explore financial assistance options.
• Serve as primary contact for medication authorization and refill requests.

Skills

Pharmacy terminology

Prioritization

Interpersonal skills

Multitasking

Microsoft Office

EMR (APeX)

Education

Pharmacy Technician Training Program

Licensed Pharmacy Technician (CA)

Bachelor’s in health/behavioral science

Medical Assistant Certification

Tools

APeX EMR

Job description

UCSF Medical Center seeks a Pharmacy Medication Support Specialist to manage PA and refill requests, submitting forms for insurance authorization and contacting insurers for alternative therapies. The role requires reviewing medical records in APeX and communicating status to patients.

Strong emphasis on multitasking, accurate documentation, and collaboration with pharmacy and ambulatory clinics. Requires CA-licensed technician with at least 3 years’ experience and hospital/clinical setting