Medication Management Pharmacy Technician Supervisor

Indiana University Health; Plainfield (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K with match

Tuition reimbursement

Student loan forgiveness

Employee assistance program

Wellness program incentives

Job summary

Indiana University Health is seeking a Pharmacy Technician Supervisor for Medical Management in Plainfield, IN. You will lead a team of technicians handling prior authorization workflows, ensuring timely, accurate processing and regulatory compliance.

The role emphasizes staff development, operational excellence, and collaboration with pharmacists, payers, and providers to optimize authorization outcomes. Hybrid work arrangement after training period is possible.

Qualifications

• Requires previous supervisory/leadership experience.
• Requires the absence of criminal history related to the ability to work with drugs.
• Requires strong mathematical calculation skills.
• Requires Pharmacy Technician experience and active Indiana Pharmacy Technician License.
• Requires knowledge of pharmacy and hospital computer systems.
• Requires strong written and verbal communication skills.
• Requires strong customer service skills.
• Requires full proficiency typing and using Microsoft Office applications.
• High School Diploma or GED required.
• Associate degree or equivalent experience preferred.
• Requires Pharmacy Technician National Certification.
• Active Indiana Pharmacy Technician license (or eligible upon hire).
• National certification (CPhT) required.

Responsibilities

• Lead a team of pharmacy technicians supporting prior authorization workflows.
• Monitor daily workflows, productivity, and accuracy to meet service level targets.
• Provide real-time problem-solving support for escalations and complex cases.
• Assist with staffing plans, scheduling, and workload distribution.
• Oversee documentation, payer communication, and regulatory compliance.
• Identify and resolve barriers impacting authorization turnaround times.
• Partner with pharmacists and providers to optimize approval outcomes.
• Track and report on key performance metrics and quality.
• Conduct audits and drive continuous quality improvement.

Skills

Leadership

Organizational skills

Attention to detail

Communication

Fast-paced environment

Education

High School Diploma or GED

Associate degree or equivalent

Tools

Microsoft Office

Epic EMR

Job description

Job Description

Medical Management Pharmacy Technician Supervisor

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana's largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program - Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Description:

The Pharmacy Technician Supervisor for Medical Management is responsible for leading a team of pharmacy technicians supporting prior authorization (PA) workflows. This role ensures efficient, compliant, and timely processing of medication authorization requests while driving operational excellence, team development, and high-quality service for patients, providers, and payers.

Hours are Monday - Friday 8:30am - 5pm and will be a hybrid position once team member is fully trained.

Key Responsibilities

Team Leadership & Operations

• Supervise, coach, and support pharmacy technicians handling prior authorization requests
• Monitor daily workflows, productivity, and accuracy to ensure service level targets are met
• Provide real-time problem-solving support for escalations and complex cases
• Assist with staffing plans, scheduling, and workload distribution

Prior Authorization Oversight

• Ensure accurate and timely submission and follow-up of prior authorizations
• Oversee documentation, payer communication, and compliance with regulatory requirements
• Identify and resolve barriers impacting authorization turnaround times
• Partner with pharmacists and providers to optimize approval outcomes

Performance & Quality Management

• Track and report on key performance metrics (turnaround time, approval rates, productivity, quality)
• Conduct audits and implement continuous quality improvement initiatives
• Ensure adherence to IU Health policies, SOPs, and payer guidelines

Training & Development

• Onboard and train new pharmacy technicians on PA processes and systems
• Provide ongoing coaching, feedback, and performance evaluations
• Support professional development and skill-building initiatives

Collaboration & Communication

• Serve as a liaison between pharmacy, providers, payers, and internal stakeholders
• Communicate process updates, regulatory changes, and system enhancements
• Partner with leadership to drive workflow improvements and system alignment

Qualifications

Required

• Requires previous supervisory/leadership experience
• Requires the absence of criminal history related to the ability to work with drugs
• Requires strong mathematical calculation skills
• Requires Pharmacy Technician experience and active Indiana Pharmacy Technician License
• Requires knowledge of pharmacy and hospital computer systems and computer-assisted devices
• Requires strong written and verbal communication skills
• Requires strong customer service skills
• Requires full proficiency typing and using Microsoft Office applications
• High School Diploma or GED required
• Associate degree or equivalent experience preferred
• Requires Pharmacy Technician National Certification
• Active Indiana Pharmacy Technician license (or eligible upon hire)
• National certification (CPhT) required

Preferred

• Experience in medical management, prior authorizations, or specialty pharmacy
• Familiarity with payer requirements, formularies, and utilization management
• Experience with EMR systems (e.g., Epic) and pharmacy/PA platforms

Key Skills

• Strong leadership and team-building abilities
• Excellent organizational and problem-solving skills
• High attention to detail and commitment to accuracy
• Effective communication and stakeholder management
• Ability to work in a fast-paced, high-volume environment

Work Environment

• Primarily onsite at the IU Health ISC in Plainfield, IN
• Office-based setting supporting system-wide prior authorization operations

Why Join IU Health

• Opportunity to lead a critical function impacting patient access to medications
• Collaborative, mission-driven healthcare environment
• Emphasis on professional growth and system-wide innovation