Medication Adherence Technician Supervisor MAAT

Legacy Community Health; Houston (TX); On-site; USD 62,000 - 90,000; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental/Vision

FSA

403(b) Match

Disability Insurance

Zero Copay - Legacy Visits

Zero Copay - Prescriptions

Travel Insurance

Pet Insurance

Gym Membership

Job summary

Legacy Community Health is seeking a Medication Adherence Technician Supervisor (MAAT) in Houston. You’ll lead the MAAT team, manage scheduling and staffing, and coach staff to improve patient access to medications and adherence support.

The role emphasizes collaboration across departments, data-driven quality improvement, and delivering compassionate, patient-centered care in a community health setting.

Qualifications

• Must have high school diploma or equivalent.
• Must have a current PTCB certificate.
• Must be registered with the Texas State Board of Pharmacy.
• Must be able to pass a math test pertinent to retail pharmacy activities.
• Must maintain required certifications.

Responsibilities

• Support the daily workflow of the MAAT team.
• Prepare schedules for the area of responsibility while maintaining appropriate staffing levels.
• Assess staffing levels and identify scheduling needs to support patient care.
• Participate in interviewing and hiring in line with policy.
• Provide feedback and coaching to staff on performance.

Skills

Communication

Customer service

Multi-tasking

Organizational skills

Typing

Discretion

Decision making

Education

PTCB Certification

TX State Board Registration

Bachelor’s degree (business/healthcare/related)

Job description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Medication Adherence Technician Supervisor MAAT - Job Overview

Schedule: 8AM-5PM

Join our family as the Supervisor- Medication Adherence & Access and help create a pharmacy experience where patients feel supported, respected, and cared for throughout their healthcare journey. In this role, you will help keep daily pharmacy operations running smoothly while guiding a team dedicated to effective, efficient, and timely customer service.

Your pharmacy experience, organizational strengths, and passion for service will have a meaningful impact on community healthcare. You will work closely with team members and departments, encourage professional growth, and strengthen the systems that help patients access the medications and support they need.

Why This Role Matters

• Support the daily workflow and operational effectiveness of the Medication Adherence & Access team.
• Help maintain appropriate staffing and scheduling so the team can respond to patient needs.
• Coach, develop, and provide meaningful feedback that helps team members grow.
• Contribute to quality improvement through data collection, audits, and identified metrics.
• Build strong partnerships across departments to promote a connected, patient-centered healthcare experience.
• Make a difference in community healthcare through dependable pharmacy leadership and compassionate service.

Your Opportunity to Grow

You will be part of a collaborative environment where your leadership helps shape team performance, operational effectiveness, and quality patient care. Through coaching, development planning, project support, and cross-department collaboration, you will help others thrive while growing your own leadership impact.

Key Responsibilities

• Support the daily workflow of the MAAT team.
• Prepare schedules for the area of responsibility while maintaining appropriate staffing levels.
• Assess appropriate staffing levels and identify and recommend FTE needs and scheduling modifications to support patient needs.
• Participate in interviewing and selecting appropriate candidates for hire in accordance with departmental policy.
• Participate in counseling employees with performance problems and initiate disciplinary actions in accordance with Human Resources standards when appropriate.
• Participate in coaching and development of individual team members by providing structured feedback for each staff member through yearly development plans and formal follow-up at least twice a year.
• Complete timely performance appraisals for direct reports.
• Collect data and complete audits to support identified metrics and quality improvement measures that promote operational effectiveness and efficiency.
• Support the implementation of projects and programs.
• Identify training and development needs and ensure employees have time to participate in related activities.
• Ensure new staff receive appropriate orientation outlined by the organization and department.
• Conduct appropriate investigations and follow up on individual and patient complaints.
• Collaborate with and maintain good working relationships with other departments.
• Perform other duties as assigned.

Minimum Qualifications

• Must have high school diploma or equivalent.
• Must have a current Pharmacy Technician Certification Board (PTCB) certificate
• Must be registered with the Texas State Board of Pharmacy
• Must be able to pass a math test pertinent to retail pharmacy activities
• Must maintain required certifications

Required Years of Experience

• Must have five (5) years healthcare experience
• Must have ten (10) years as a pharmacy technician

Desirable Education and/or Experience

• Bachelor’s degree in business, healthcare, or related field preferred
• Supervisory experience preferred

Required Knowledge, Skills, and/or Abilities

• Ability to communicate effectively, both written and orally.
• Excellent customer service skills.
• Ability to multi task in a fast paced environment.
• Above average organizational skills.
• Strong typing and computer skills.
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
• Must be able to manage multiple deadlines and prioritize
• Adept in decision making responsibilities

About Legacy Community Health

The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people.

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.