Medication Adherence Specialist

ChenMed; Miami (FL); On-site; USD 19,286 - 27,552; Full time

Job summary

ChenMed is seeking a dedicated pharmacist support associate to help patients stay adherent to prescribed regimens. The role emphasizes outbound outreach to patients and healthcare professionals to resolve barriers, coordinate refills, and ensure timely dispensing of medications.

Strong communication and organizational skills are essential for success. Expected duties include following adherence workflows, meeting daily outreach targets, and providing feedback to improve the patient experience.

Qualifications

• Foundational knowledge of medication adherence practices and protocols.
• Excellent interpersonal and telephone communication skills.
• Strong written and verbal communication.
• Good organization and prioritization abilities.
• Strong time-management and attention to detail.
• Customer service mindset with empathy.
• Ability to listen actively and provide accurate solutions.
• Ability to handle sensitive information with discretion.
• Ability to travel up to 10% locally/regionally.

Responsibilities

• Make outbound calls to patients and healthcare professionals about medications and adherence.
• Remove barriers to ensure prescriptions are provided, including analysis and problem solving.
• Coordinate medication refills, synchronization, or 90-day supply requests.
• Support medication adherence requests and patient prescription needs.
• Ensure prescriptions are sent to pharmacy, processed, adjudicated, and prepared for dispensing.
• Follow adherence workflows and outreach targets as set by leadership.
• Provide feedback to improve patient experience and assist training programs.
• Perform other duties as assigned by manager.

Skills

Medication adherence

Communication

Customer service

Time management

Attention to detail

Problem solving

Microsoft Office

Education

High School Diploma

Pharmacy Technician Certification

Pharmacy/dispensing or call center experience

Tools

Microsoft Office Suite

Job description

ChenMed is seeking a dedicated pharmacist support associate to help patients stay adherent to prescribed regimens. The role emphasizes outbound outreach to patients and healthcare professionals to resolve barriers, coordinate refills, and ensure timely dispensing of medications.

Strong communication and organizational skills are essential for success. Expected duties include following adherence workflows, meeting daily outreach targets, and providing feedback to improve the patient experience.