Medication Adherence Technician-8 (Remote)

ChenMed; Miami (FL); On-site; USD 19,286 - 27,552; Full time

Job summary

ChenMed is seeking a dedicated pharmacist support associate to help patients stay adherent to prescribed regimens. The role emphasizes outbound outreach to patients and healthcare professionals to resolve barriers, coordinate refills, and ensure timely dispensing of medications.

Strong communication and organizational skills are essential for success. Expected duties include following adherence workflows, meeting daily outreach targets, and providing feedback to improve the patient experience.

Qualifications

• Foundational knowledge of medication adherence practices and protocols.
• Excellent interpersonal and telephone communication skills.
• Strong written and verbal communication.
• Good organization and prioritization abilities.
• Strong time-management and attention to detail.
• Customer service mindset with empathy.
• Ability to listen actively and provide accurate solutions.
• Ability to handle sensitive information with discretion.
• Ability to travel up to 10% locally/regionally.

Responsibilities

• Make outbound calls to patients and healthcare professionals about medications and adherence.
• Remove barriers to ensure prescriptions are provided, including analysis and problem solving.
• Coordinate medication refills, synchronization, or 90-day supply requests.
• Support medication adherence requests and patient prescription needs.
• Ensure prescriptions are sent to pharmacy, processed, adjudicated, and prepared for dispensing.
• Follow adherence workflows and outreach targets as set by leadership.
• Provide feedback to improve patient experience and assist training programs.
• Perform other duties as assigned by manager.

Skills

Medication adherence

Communication

Customer service

Time management

Attention to detail

Problem solving

Microsoft Office

Education

High School Diploma

Pharmacy Technician Certification

Pharmacy/dispensing or call center experience

Tools

Microsoft Office Suite

Job description

Essential Job Duties / Responsibilities

• Makes outbound calls to patients and healthcare professionals regarding patient medications, adherence, and barrier removal.
• Works diligently to remove barriers to ensure prescription regimens are provided to patients. This may involve analysis, research, and problem-solving to obtain resolution.
• Interacts with healthcare professionals of all levels involving patient medications. Calls the pharmacy or provider to assist patient with medication refills, medication synchronization, or 90-day supply requests.
• Captures and supports medication adherence patient prescription requests/needs.
• Facilitates and/or coordinates the process whereby prescriptions are sent into the pharmacy for patients, processed appropriately, adjudicated to third party insurance, error resolution completed, packaged and prepared for dispensing to the patient.
• Follows established medication adherence workflows, including but not limited to: following up with patients requesting enrollment and patients currently enrolled to initiate or continue delivery of medication regimens.
• Ensures assigned prescription processing tasks are accurate and reviewed by supervising personnel as required before dispensing to patients.
• Motivated to meet set targets as established by leadership. Completes minimum daily goals for outreach (telephonic, email, mail) to patients and clinicians for Medication Adherence measures.
• Provides feedback and/or solutions on how to improve the medication adherence patient/client experience.
• Assists with training programs for clinical personnel involved in Part D HEDIS measures in the centers of ChenMed/JenCare/Dedicated.
• Performs other duties as assigned and modified at manager’s discretion.

Knowledge, Skills and Abilities

• Foundational knowledge and understanding of standard medication adherence practices, protocols, techniques, functions and processes.
• Excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills.
• Excellent written, verbal, listening and interpersonal communication skills.
• Good organizing and prioritizing skills.
• Strong time-management skills and keen eye to detail.
• Must possess a customer service mindset with the ability to remain patient, calm and empathetic in challenging situations.
• Ability to actively listen and understand patient questions and provide accurate answers or solutions.
• Ability to make sound decisions and conduct follow ups for problematic situations that may arise during the established process.
• Ability to practice discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company.
• Ability to interact with all levels of internal and external parties, to convey information correctly and always represent ChenMed and its entities in the most favorable manner.
• Capable of multi-tasking in a fast-paced, ever-changing healthcare environment.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
• Ability and willingness to travel locally, regionally, divisionally or domestically up to 10% of the time.
• Spoken and written fluency in English.

Education And Experience Criteria

• High School Diploma or equivalent required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis.
• Must meet at least one of the following requirements:
• Certification as a Pharmacy Technician or Medication Assistant with a minimum 6 months of related work experience OR
• A minimum of 2 years of work experience in a medication dispensing/pharmacy setting or call center.

Pay Range

$14.3 - $20.42 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

Employee Benefits

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