Medication Access Coordinator

0100 Mass General Brigham Incorporated; Somerville (MA); On-site; USD 32,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a pharmacy technician to support patient medication management, renewals, and prior authorizations. You will guide patients through prescriptions, insurance procedures, and access pathways, coordinating with providers and pharmacies.

Responsibilities include processing prior authorizations, using the EMR, and communicating clearly with patients and care teams in a fast-paced hospital setting.

Qualifications

• High School Diploma or Equivalent required; degree not stated as mandatory.
• Hospital/retail/pharmacy technician experience required.
• Experience with prior authorizations, insurance billing, and medication access.

Responsibilities

• Assist with patient medication management in the clinic.
• Receive, review, and facilitate medication renewal requests.
• Route requests to prescriber and document in the EMR.
• Communicate prescription information to pharmacies by phone, fax, or paper when needed.
• Advise patients on prescriptions, insurance procedures, and prior authorization steps.
• Process prior authorization paperwork with the care team.

Skills

Pharmacy knowledge

Communication skills

Attention to detail

Problem solving

Education

High School Diploma or Equivalent

Tools

EMR systems

Pharmacy software

Insurance portals

MS Outlook

Job description

Site: Mass General Brigham Incorporated. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Love problem-solving and making a difference? Help patients navigate the complexities of prescription refills, insurance approvals, and medication access while serving as a vital connection between patients, providers, and pharmacies. Responsible for performing a variety of medication-related tasks, as well as other duties in support of department operations within their scope of practice. Does this position require Patient Care? No

Essential Functions

• Supports the clinic by assisting with patient medication management.
• Receives, reviews, and facilitates requests for medication renewal.
• Reviews requests according to guidelines, pends requests in the electronic medical record, and routes them to the prescriber for review and signature.
• When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
• Acts as a resource for patients on procedures for obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication-related issues.
• Completes medication prior authorization paperwork or e-Forms for signoff by the clinical care team in collaboration with the patient.
• Monitors the progress of prior authorization status throughout the review process, updating appropriate parties as necessary.

Qualifications

Education

High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

Experience

• Previous pharmacy technician experience in a hospital, retail, specialty, ambulatory pharmacy required.
• Experience with prior authorizations, insurance billing, rejected claims, medication access, patient‑assistance programs, or specialty medications required.
• Experience using electronic medical records, pharmacy systems, insurance portals, and Microsoft Outlook required.

Knowledge, Skills and Abilities

• Knowledge of laws and regulations related to clinical practice and patient confidentiality.
• Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
• Strong written and verbal communication skills.
• Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.

Additional Job Details (if applicable)

• Remote Type Remote Work Location 399 Revolution Drive
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $22.81 - $27.71/Hourly
• Grade 4

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.