Medicare Policy Services Specialist

Insurance Administrative Solutions, L.l.c.; Clearwater (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Integrity, LLC is seeking a licensed/experienced customer support representative to assist Medicare policyholders via phone. You will answer inquiries about policy status, provide information to agents and insured, and document calls and changes in the system.

You will also process requests and ensure accurate records for audit trails. The role emphasizes clear communication, reliability, and the ability to handle multiple tasks efficiently.

Qualifications

• High school diploma or GED equivalent.
• Insurance background preferred.
• Up to 2 years of customer support experience.
• Strong phone contact handling and active listening.
• Proficient with Microsoft Office and document management.

Responsibilities

• Answer incoming Medicare Supplement calls to provide information to agents/insured.
• Place outgoing calls to provide or obtain information.
• Document all calls in the online system to leave a complete audit trail.
• Process customer requests using internal procedures.
• Transfer misdirected calls and coordinate with appropriate departments.

Skills

Phone support

Active listening

Documentation

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Integrity, LLC is seeking a licensed/experienced customer support representative to assist Medicare policyholders via phone. You will answer inquiries about policy status, provide information to agents and insured, and document calls and changes in the system.

You will also process requests and ensure accurate records for audit trails. The role emphasizes clear communication, reliability, and the ability to handle multiple tasks efficiently.