Medicare Plan Support Specialist (Outbound)

Eightelevengroup; Oklahoma City, Northern (OK, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medasource benefits

401(k) with company match

Paid time off & holidays

Employee Assistance Program

Job summary

Medasource is seeking Call Center Representatives for a full-time, onsite role in Oklahoma City, OK, to support health insurance and Medicare plan changes. This contract position runs 3–6 months with potential extension up to 12 months, working Monday–Friday 8:00 AM–4:30 PM.

You will handle outbound and inbound calls and document interactions with HIPAA compliance. You will engage with members, answer questions, route concerns, and maintain accuracy in data entry while contributing to service

Qualifications

• At least 1 year of customer service or call center experience.
• Strong verbal and written communication.
• Ability to handle a high volume of outbound and inbound calls.
• HIPAA compliance awareness.

Responsibilities

• Place a high volume of outbound calls to Medicare members.
• Receive and respond to inbound inquiries.
• Provide accurate, efficient, and professional responses to member questions.
• Accurately document all calls and member interactions in the call center tracking application.
• Maintain real-time reporting of call and agent activity.
• Prepare and manage workflow referrals, ensuring appropriate follow-up and resolution.
• Follow established call center procedures, workflows, schedules, and break times to maintain appropriate service coverage.
• Protect member privacy and confidentiality in accordance with HIPAA and other applicable requirements.
• Complete required compliance and organizational training.
• Perform data entry, recordkeeping, documentation, and other administrative responsibilities.
• Support additional projects and operational tasks as assigned.
• Work collaboratively with team members while maintaining individual productivity and accountability.

Skills

Outbound calling

Customer service

Data entry

MS Office

Tools

Microsoft Office applications

Job description

Medasource is seeking Call Center Representatives for a full-time, onsite role in Oklahoma City, OK, to support health insurance and Medicare plan changes. This contract position runs 3–6 months with potential extension up to 12 months, working Monday–Friday 8:00 AM–4:30 PM.

You will handle outbound and inbound calls and document interactions with HIPAA compliance. You will engage with members, answer questions, route concerns, and maintain accuracy in data entry while contributing to service