Medicare & Individual Sales Coordinator — Growth & Service

Henry Ford Health System; Troy (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Health Alliance Plan by Henry Ford Health System seeks a Medicare & Individual Sales Coordinator to support the producer and consumer segments in Michigan. The role acts as a sales/service coordinator, processes enrollments, and assists external agents with certification inquiries and materials access.

This full-time, on-site position handles special projects, reports, incentives, and customer service for the producer community while collaborating with Enrollment & Billing, Provider

Qualifications

• 5+ years’ experience with a health insurance pre-sales carrier
• 3+ years’ experience in employee and producer incentive programs
• High School Diploma or GED equivalent required
• Life and Accident & Health License preferred

Responsibilities

• Act as a sales/service coordinator for the Medicare & Individual Sales Department
• Process enrollments for both Medicare & Individual Sales
• Assist external agents with certification inquiries, enrollment platform access as well as material ordering platform
• Assist with and manage special projects, spreadsheets, and presentations for the Medicare & Individual Sales department
• Provide customer service for the producer community by responding to inquiries and requests (manage phone queue and email box for external agents)
• Perform administrative functions including preparing PowerPoint presentations, Excel audits, data entry, desk level procedures updates, and other tasks
• Collect data to prepare monthly production report regarding various metrics on the Medicare & Individual Sales department
• Verify and calculate departmental incentives for the Medicare & Internal staff
• Consolidate and distribute delinquency/age-in reports for outreach
• Work with management to train and develop new policies and procedures
• Collaborate with Enrollment & Billing, Provider Relations and Customer Service to assure membership growth and resolve issues

Skills

Excellent communication

Problem solving

Report preparation

Discretion with confidential material

Telephone skills

Work with minimal supervision

Sales knowledge

MS Office / tools knowledge

Education

High School Diploma or GED

Life and Accident & Health License preferred

Tools

MS Office

IKA

Pega

Facets

MARX

CHAMPS

Job description

Health Alliance Plan by Henry Ford Health System seeks a Medicare & Individual Sales Coordinator to support the producer and consumer segments in Michigan. The role acts as a sales/service coordinator, processes enrollments, and assists external agents with certification inquiries and materials access.

This full-time, on-site position handles special projects, reports, incentives, and customer service for the producer community while collaborating with Enrollment & Billing, Provider