Medicare EAP Worklife Analyst

Hispanic Alliance for Career Enhancement; Salem (OR); Remote; Full time

Job summary

A leading health solutions company is seeking a Medicare EAP WorkLife Analyst to provide community resource education and referrals. This fully remote position requires experience in social work and community services, with a focus on assisting individuals with various needs. The role offers a competitive salary and comprehensive benefits, fostering a supportive work environment.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

No-cost wellness programs

Flexible work schedules

Tuition assistance

Qualifications

• 1+ years experience in community resource education.
• Experience working with elderly and adults with disabilities.
• Strong assessment and referral skills.

Responsibilities

• Assess resource needs and propose options.
• Provide resource referrals and educate individuals.
• Document member interactions and fulfill case requirements.

Skills

Communication

Community Resource Education

Assessment Skills

Customer Service

Education

Bachelor's degree in Social Work or related field

Master's degree in Social Work (preferred)

Tools

MS Office (Excel, Word, Outlook)

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Fully Remote ANYWHERE within the continental U.S.

Training hours 9 - 5:30 EST or CST

Work hours after training 10 - 6:30 pm EST

The Medicare EAP WorkLife Analyst is part of the WorkLife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers including childcare, elder/adult care, and basic/everyday needs. The Medicare EAP WorkLife Analyst is responsible for providing WorkLife consultation and informational services to members and plan sponsors. The most frequent requests received are for emergency financial, housing, childcare/children with special needs, elder/adult care, and health related needs.

Additional Responsibilities:

• The Medicare EAP WorkLife Analyst assesses resource needs, proposes options and researches/screens potential community service providers to meet the assessed needs.
• Provides resource referrals, and educates individuals on how to use resources to handle various life and work situations.
• Appropriately documents member interactions and research/case fulfillment in the system.
• Works in an inbound and outbound call center environment and completes outbound phone calls and research
• Not all calls will be research/referral oriented.
• Some calls may be more administrative or customer service oriented.
• Additional responsibilities assigned based on business need, including staffing an online chat platform.

Required Qualifications
• 1+ year(s) of experience educating individuals/families on various community resources, and locating and referring to community resources (i.e., elder care resources, food assistance, transportation, housing, rental assistance, support groups, human services resources, etc.)
• 1 + year(s) of experience working with the elderly and/or adults with disability populations in a capacity that specifically includes completing resource needs assessments and referring to appropriate community resources
• 1+ year(s) experience in social work, social services, case management or related field (i.e., intake/assessments, assessing for resource needs, referrals, discharge planning, non-profit organizations, hospitals, advocacy agencies, or government provided services)
• 1+ year(s) experience with conducting resource needs assessments (ex. eldercare needs, rent/utility/housing needs, childcare needs)
• Must have access to Broadband or Fiber internet with minimum speed of 25mbps/3mbps; higher speed may be needed for proper internet performance based on the internet usage of others in the household during your scheduled working hours. Must be hard wired into your internet modem and not work off Wi-Fi.

Preferred Qualifications

• Spanish speaking
• 1+ year(s) of experience working in a call center environment
• Excellent computer skills including MS Office applications such as Excel, Word, and Outlook
• Experience working with diverse populations
• Excellent written communication skills, needs to be clear and detailed
• Excellent verbal communication skills, needs to be clear and professional

Education

• Bachelor's degree required in Social Work or a social services/health-related field (e.g., Health Education)
• Master's degree in Social Work preferred

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.