EAP Worklife Analyst - Medicare Team

Hispanic Alliance for Career Enhancement; Phoenix (AZ); Remote; Full time

Job summary

A leading health solutions company seeks a WorkLife Consultant to provide assessments and resource referrals for clients. This fully remote position involves working with community resources related to child and elder care. Candidates should have experience in social work and strong assessment skills, with a bachelor's degree in a related field preferred.

Benefits

Medical benefits

401(k) plan

Stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Qualifications

• 1+ years experience in community resources and referrals.
• 1+ years experience with elderly/adults with disabilities.
• Bachelor's degree in Social Work or related field required.

Responsibilities

• Assess needs and propose options for community service providers.
• Provide resource referrals and coach individuals on resource utilization.
• Document member interactions and conduct research.

Skills

Community resource referral

Assessment skills

Social work

Customer service

Spanish language skills

Education

Bachelor's degree in Social Work

Master's degree (preferred)

Tools

MS Office

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is more connected, convenient, and compassionate. We do it all with heart, each and every day.

Position Summary

Fully Remote anywhere within the continental U.S.

Schedule: Monday through Friday, 11:00 am to 7:30 pm Eastern Time. Training hours may differ from the shift you are hired for.

The WorkLife Consultant (WLC) is part of the WorkLife Team, providing consultation, assessment, and resource referrals to customers for needs such as child care, elder/adult care, and basic needs. The WLC offers Worklife consultation and informational services to members and plan sponsors, with the most common requests related to child care, elder care, and mental health, especially elder care due to expanded business.

Additional Responsibilities

• Assess needs, propose options, and research/screen community service providers to meet assessed needs.
• Provide resource referrals and coach individuals on resource utilization for various life and work situations.
• Document member interactions and research/case fulfillment in the system.
• Work in an inbound and outbound call center environment, making outbound calls and conducting research.
• Handle calls that may be administrative or customer service-oriented, based on business needs.

Required Qualifications

• At least 1 year of experience in locating and referring to community resources (e.g., elder care, food assistance, transportation, housing, rental assistance, support groups, human services).
• At least 1 year of experience working with elderly and/or adults with disabilities, including assessments and referrals.
• At least 1 year of experience in social work, social services, case management, or related fields involving assessments, referrals, discharge planning, etc.
• Experience conducting psychosocial and/or needs assessments.
• Access to broadband or fiber internet with minimum speeds of 25 Mbps download and 3 Mbps upload.

Preferred Qualifications

• Spanish language skills.
• Experience in a call center environment.
• Proficiency in MS Office applications.
• Experience working with diverse populations.

Education

• Bachelor's degree in Social Work or a related social services/health field required; Master's preferred.

Additional Details

• Anticipated weekly hours: 40
• Time type: Full-time
• Pay range: $21.10 - $40.90 per hour, depending on experience and other factors.
• Benefits include medical, 401(k), stock purchase plan, wellness programs, paid time off, flexible schedules, and more.
• Application deadline: 07/01/2025