Medicare EAP Worklife Analyst

IIBA (International Institute of Business Analysis); Sacramento (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading health solutions company is looking for a Medicare EAP WorkLife Analyst to provide essential services related to community resources for individuals and families. In this fully remote role, you will engage with members to assess needs and deliver referrals, ensuring a compassionate approach while supporting diverse populations. The position requires a Bachelor's degree in Social Work and offers a flexible work schedule with comprehensive benefits.

Benefits

Comprehensive benefits including medical plans

401(k) and employee stock purchase plan

Wellness programs and paid time off

Flexible schedules and family leave

Qualifications

• 1+ year experience educating individuals/families on community resources.
• Experience in social work, social services, or case management.
• Access to broadband internet.

Responsibilities

• Provide WorkLife consultation and informational services to members.
• Assess resource needs and document member interactions.
• Handle inbound/outbound calls and administrative/customer service tasks.

Skills

Education on Community Resources

Communication Skills

Needs Assessment

Customer Service

Education

Bachelor's degree in Social Work or related field

Master's degree in related field

Tools

MS Office

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is more connected, convenient, and compassionate. We do this all with heart, every day.

Position: Fully Remote within the continental U.S.

Training hours: 9 am - 5:30 pm EST or CST
Work hours after training: 10 am - 6:30 pm EST

The Medicare EAP WorkLife Analyst is part of the WorkLife Team and provides education about community resources, needs assessments, and referrals to customers including childcare, elder/adult care, and basic needs. Responsibilities include providing WorkLife consultation and informational services to members and plan sponsors, with common requests related to emergency financial aid, housing, childcare, elder care, and health needs.

Additional Responsibilities:

1. Assess resource needs, propose options, and research/community service providers.
2. Provide resource referrals and educate individuals on resource utilization.
3. Document member interactions and research in the system.
4. Work in an inbound/outbound call center environment, including outbound calls and research.
5. Handle administrative or customer service calls as needed.
6. Support staffing online chat platforms as assigned.

Required Qualifications:

• 1+ year experience educating individuals/families on community resources.
• 1+ year experience working with elderly and/or adults with disabilities, including needs assessments and referrals.
• 1+ year experience in social work, social services, or case management.
• Experience conducting resource needs assessments (eldercare, housing, childcare).
• Access to broadband internet (minimum 25 Mbps download, 3 Mbps upload), wired connection preferred.

Preferred Qualifications:

• Spanish language skills.
• 1+ year experience in a call center environment.
• Proficiency in MS Office applications.
• Experience working with diverse populations.
• Excellent written and verbal communication skills.

Education:

• Bachelor's degree in Social Work or related field required; Master's preferred.

Anticipated Weekly Hours: 40

Time Type: Full-time

Pay Range: $21.10 - $44.99 per hour, based on experience and other factors. This role may include bonuses or incentives.

We offer comprehensive benefits, including medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.

The application deadline is 06/30/2025. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.