Medicare Collections Representative

Accendra Health; United States; On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

401(k)

FSA

Life Insurance

Disability

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking an Accounts Receivable Specialist to manage overdue balances, follow up with insurance carriers and customers, and ensure accurate billing entries. This role supports FDCPA compliance, collaborates with the team, and works an early shift across the United States.

The hourly range is $12.21–$17.04, depending on experience and location. Join a team focused on accurate collections, timely updates in the billing system, and professional communication with patients and

Qualifications

• High school diploma required.
• One year of related experience required.
• Must be in EST or CST time zones.

Responsibilities

• Research overdue account balances and follow up by mail/phone with carriers or customers on delinquent payments.
• Review unpaid/underpaid claims; resubmit or appeal as necessary.
• Verify payment information adjustments to supervisor.
• Coordinate collection activities for delinquent accounts with external agencies or attorneys.
• Comply with the FDCPA.

Skills

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

Education

High school diploma

Tools

Word

Excel

Job description

Job Summary

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated hourly range for this position is $12.21 - $17.04. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

Shift: M-F 6:30am-8:30am Start time – 8 hr. shift

Essential Duties And Responsibilities

• Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
• Reviews unpaid and underpaid claims. Resubmits or appeals as necessary.
• Verifies payment information adjustments to supervisor.
• Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
• Complies with the Fair Debt Collector Practices Act (FDCPA).
• Responds to customer inquiries regarding account status.
• Researches customer’s accounts thoroughly and documents appropriately.
• Resolves discrepancies and prepares adjustments and refunds as necessary.
• Ensures that all information regarding collection activity of account is entered accurately into the billing system.
• Brings recurring issues to the attention of the department supervisor.
• Initiates payments and resubmits bills as necessary.
• Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
• Report to work punctually at assigned starting time, and have reliable, consistent attendance
• Performs other duties as required.

Supervisory Responsibilities

• N/A

Minimum Required Qualifications

Required: Must be in EST or CST time zones

Education And/or Experience

• High school diploma is required.
• One year of related experience is required.

Certificates, Licenses, Registrations or Professional Designations

• N/A

Skills, Knowledge And Abilities

• Business Acumen
• Problem Solving/Analysis
• Communication Proficiency
• Personal Effectiveness/Credibility

Computer Skills

• Basic skills in Word and Excel

Language Skills

• English (reading, writing, verbal).

Mathematical Skills

• Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise.

TRAVEL

Occasional travel as required.

Other Information

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our Benefits Program Includes

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.